The issue is not with the product. I recently requested an exchange for my newly purchased mattress, to an upgraded more expensive model. Now, keep in mind that it took 32 days to receive my first mattress, including the adjustable bases. (that was also a fight to get) We are coming on 14 days and I still have not received my exchange mattress. I have called more times than I care to mention. Ever time I call, the wait time is awful long. When I finally speak to a "customer" service rep, I get an answer of your order will process in 5 to 7 days, call back. Along with the lovely " have I helped you? and is there anything else I can do?" HA!! You haven't done anything. So, I call back once again. 7 days to be fair. The response, I am sorry, it takes 7 to 10 days for your order to process. So, I call on day 10, then told to call back again. That it takes 10 to 14 days. Today, after being told not once but twice to speak to a special department and being on hold. AND hung up on twice. I am still no where. And calling on day 15. DO NOT, DO NOT purchase from on-line. Find a store, compare your prices. Do not get stuck in this horrible nightmare! When I asked if I could cancel my whole order and how long it would take for funds to be retransmitted. 10 to 14 days.......

I really like this mattress. It is very comfortable, and I no longer have back pain when waking up in the morning and my arm doesn't wake me up at night because it went numb. This is the most expensive mattress I've ever purchased but it is also the most comfortable and for that reason, I would purchase another one.

[This review was collected as part of a promotion.] Best Mattress me and my wife has ever had! Supports and cradles to our body's. Excellent memory foam, no more back aches or neck aches. We sleep through the night without waking each other up when one of us turns over in their sleep we can't feel it because of the density if the foam. Which let's us know how much quality the mattress has been made with. Attention to detail in every aspect! We bought the mattress at a very reasonable price.

I was hesitant buying this as a big investment and afraid it wasn't going to live up to the expectations. Background: I have substantial lower back and neck problems/chronic pain and I am a bad sleeper waking up several times a night. Do I still wake up a lot? Yes. But I do feel my sleep I do get is better, I toss and turn less and my body hurts less waking up in the morning. Not the total change I was hoping for but defenitely a huge improvements and happy with our purchase!

My previous bed was also a Tempurpedic. I used it for 10 years and it was time for a change. The new ProAdapt (firm for me) is incredible. I'm a side sleeper, and this bed provides the firm support I need. I don't like the feeling of sinking into a bed, so if that's your thing, look at a medium or soft version of this mattress. I also bought the Ergo Extend adjustable base and it's a must have if you read in bed or watch TV. Yes Tempurpedic beds are very expensive compared to the competition, but I believe that over time, they provide the best value. The firmness extends to the edges of the bed, making getting into and out of bed much easier on my back. Check it out and get one!

I just bought my third Tempur-Pedic mattress. My 2003 mattress is still a running strong. My 2009 mattress is still running strong. I am giving that one away. The one that I bought this time is the Pro Adapt Firm, for the pressure relieving properties. I have never woke up with pains or aches. The mattresses just get better and better every night. If you are looking for a world class mattress, you found it. Pass the rest and buy a Tempur-Pedic. Those that think that they need a firm, think again. The Tempur-Pedics should be purchased according to feel. Just buy one, knowing that they are life changing mattresses. Also forget that they are a flat mattress. What matters most is how you wake up feeling. I write very reviews. I am writing this one for those that want a mattress that will out perform an of the other mattresses on the market. When I sleep, I want no pressure on my body. All of the Tempur-Pedics have pressure reliving properties. Sincerely, One that knows and understands that they are really World Class

[This review was collected as part of a promotion.] Absolutely love this bed. I have two other tempurpedic beds in my house (one of a higher level and one of a lower level of tempurpedic) and this one easily compares to the higher level bed! There is the perfect amount of softness, while also having enough firmness to it. The bed scoops you in comfortably and allows for a restful night of sleep. I can honestly say I fall asleep quicker and do not toss and turn while sleeping in this bed. I wake up feeling refreshed after a restful night of sleep in this bed. I have always recommended tempurpedic beds and will continue to do so after being able to review this product.

Bottom line: it's super comfortable, but sleeps a little hot I tried so many mattresses and even purchased a different brand mattress that felt comfortable in the store, but when I slept on it at home it hurt my hips when I slept on my side, so I returned it. Even a medium or plush mattress felt too firm. Then I tried the ProAdapt Soft and I loved it, but kept looking elsewhere since I hadn't planned to spend that much. After trying many more mattresses, I eventually made the right decision and invested in the ProAdapt Soft. It is so comfortable! I truly love it. I am mostly a side sleeper but with this mattress I don't feel any discomfort on my hips or other pressure points. I had also read that being a lighter-weight female might be why so many other beds felt too firm, because I wasn't really sinking into them. With this mattress, that is not a problem at all. The one thing I don't like about this mattress is that I started sleeping much hotter. It has gotten better as I've gotten used to it and only bothers me sometimes now. That said, if I had the money, I would probably upgrade to one of the cooling models. But I am still extremely happy with my purchase!

[This review was collected as part of a promotion.] Thank you Tempur-Pedic for the free trial mattress, my husband and I have found our new favorite. A year ago, we were sleeping on an all foam Ghost Bed and I had lower back pain every morning. We went to a mattress store and did their assessment and ended up with a Sealy Posturepedic Medium Hybrid with an adjustable base. That alleviated almost all of my lower back pain, but I still slept with a pillow under my knees most nights. We have been sleeping on the Pro-Adapt for 3 weeks now and my lower back pain is gone, it seems my support needs are finally being met. My husband didn't experience the same issues as I, but he did comment this is the most comfortable mattress we have slept on yet. I would now pay for the level of quality Tempur-Pedic provides, I'm a convert! For those on the fence, consider this. If a mattress lasts for 7-10 years, your daily cost for amazing sleep is less than a cup of coffee. Would that be worth it to you?

My husband and I went to the mattress store and spent a long time testing out each mattress. The one we chose was not Tempur-pedic. We both have physical disabilities and each night we would toss and turn. In the morning, I would wake up with shoulder, leg and hip pain. The salesman did tell us that Tempur-pedic was the best mattress for that, but we did not listen. After a month of not sleeping through an entire night, we went back to the store an exchanged the mattress for a Tempur-pedic. We finally were able to sleep comfortably and through the night and wake uo without being in pain.