We ordered our TEMPUR-LuxAdapt Firm online. When the plastic cover was taken off our mattress at delivery, we were hit by an overwhelming odor - we learned this is "off-gassing." We were unable to sleep on our mattress for several nights. We called customer service several times and were told this is rare, and we were initially told the odor would be gone in 24 hours. That really didn't help. We were offered a replacement but were reluctant because we thought we might face the same situation again. We opened the windows (good thing it was a warm September) and took off the sheets every day for at least two weeks. We followed the recommendation to walk on the mattress, pound on it, take off the zippered cover and wash it. The odor diminished, but it was at least three weeks until it was odor-free. We are finally sleeping very well and love the support TEMPUR-PEDIC gives, but we think the company has been remiss in not including any caution or warning that off-gassing is a possibility. The mattress that arrived and the mattress we have now are completely different. It was a labor-intensive process that I suspect could have been avoided if the curing and quality control had been done at the factory level.

I can not express how satisfied I am in my purchase of this Tempur-Pedic bed worth every cent. I have never slept so comfortably and well ever in my life. No buyers remorse here, I strongly recommend this to everyone who is thinking about getting one I wish I would of made the leap a decade ago.

[This review was collected as part of a promotion.] The bed is incredible! We purchased sight and feel unseen. To say I was stressed about purchasing it was an understatement. From night one we've been in love with it! Seriously, we get so excited about bed time now. Lol. Anyway, I swear when I say this but my only complaint is that we didn't buy it 3 months sooner. Also, the delivery and setup was incredible!!!!!

I wanted a firm mattress and the mattress was firm when delivered. But after sleeping on it for a few weeks, it softened up and feels like a medium-soft mattress now, nowhere near firm. However it offers a good solid night sleep. It's not easy to move around since it's a foam mattress. Beware when sitting on the side with your legs hanging down to the floor, these mattresses have no support at all on the sides. That's why I give it a so..so rating. There are better firm mattresses out there.

[This review was collected as part of a promotion.] Love it! Finally decided to replace the first one. We bought a cheaper mattress and after one year couldn't stand it anymore. We had to rotate it every month. What a pain! So, we decided to get another Tempur-pedic and what a difference. It's worth the money.

We are very happy with our new Tempur-LuxeAdapt in soft. We have been sleeping better and waking less throughout the night. My back pain has improved due to the support I receive while sleeping on my side. We are also happy with the entire ordering and delivery process. The mattress arrived quickly and the delivery team was able to navigate a tight turn with ease.

This bed was hard when it arrived. Almost too hard & I worried I would not be comfortable, however I slept great for the first few nights. Didn't wake up in the middle of the night (which happened often on my previous bed). So, I absolutely loved the bed, it wasn't too firm after all........less than a month into it & I had to ask for help to move it around as my side was way too soft all of a sudden. I'm sorry, but for the price this costs, it should STAY firm! I am saddened to have to return this bed. I know they have a very nice reputation, and at least I was able to return it - though with a $150 charge. Ugh. Now I need to hunt for a bed again, and I am out $150. Sigh.

[This review was collected as part of a promotion.] This is the best mattress we have ever owned. It keeps me at the perfect temperature all night long. Which is hard since I'm a 50 yo woman. This mattress has made a huge difference in my and my husband's sleep quality. It's incredible comfortable and supportive. So glad we purchased it. Worth every penny.

Love, love, love this mattress. I tried a few others first hoping to find something cheaper, but nothing compares to this. I was having significant shoulder pain that was waking me up all hours of the night bc I sleep on my side. This mattress was the only one I tried that relieved the pain and let me sleep. I don't even have shoulder pain at all anymore. I would recommend this brand over all others. Don't waste your time with other companies. Your body will thank you.

[This review was collected as part of a promotion.] I love my Tempur Luxe Medium Hybrid mattress because it perfectly balances support and comfort. The combination of memory foam and pocketed coils adapts to my body, relieving pressure points and ensuring a restful night's sleep. I wake up feeling refreshed and energized.