We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. If you haven't already, we recommend to align the edges of the fold to the edge of the mop head. This will ensure that the cloth fits in the grippers on both sides of the sweeper head. Once that's done, make sure the cloth is tucked into all of the grippers on both sides of the sweeper head. We'd like to get more information to help, as well as share your experience with our Quality Team. When you have a chance, please get in touch with us at (800) 214-8734.

Hello! Thank you for reaching out and sharing your experience with our Swiffer Wet Cloths.<br />We understand that scent is very subjective, and we will certainly communicate your feedback regarding the fragrance being too strong to our team. In the meantime, we invite you to explore other scents in the Swiffer range that might have a lighter scent for a better experience! If you would like any specific recommendations, please contact us at (800) 742-9220!

Hello Judy! Thank you for your feedback. For the new Swiffer mops, you’ll want to use the specific refills designed for your model — either PowerMop refills or Wet Jet refills. If you have the Swiffer XL mop, the cloths box will specify which refills are compatible.<br /><br />If you need assistance identifying the right refills for your mop, please don’t hesitate to call us at (800) 742-9220. We’re happy to help!