The queen size mattress sags on both sides, large hump in the middle. Advice : sleep in the middle. SERIOUSLY. it is uncomfortable to sleep anywhere on the mattress. We bought this mattress because we were told it was the "best". it is not the best. Buyer beware.

Worst mattress I have ever owned. If I could have given it a negative number I would have. At first it was great. After six months it was sagging in the middle. I felt like I was sleeping in a hammock. I was so disappointed because I had such high expectations.

I have chronic pain. My new bed has helped greatly. I can more easily get comfortable when trying to fall asleep. Before I got this bed, morning was especially painful because my muscles were always stiff and it took some time to work out the tightness. Now this is less of an issue. I am very happy with my purchase.

Escalation Team I have contacted you on multiple occasions by phone, email and surveys with no response. I called Stearns and Foster on July 28th spoke to Ashton regarding the brand-new mattress I received that was dirty with stains on the bottom of it. The delivery was so far from white glove as you advertise, it was pathetic! I explained that when the delivery team arrived, I noticed that the plastic protective cover on the mattress had two tears/holes in it. They went to move the mattress out and went to take the plastic off and I stopped the guy and said that I wanted to keep that for the old mattress, thinking I could tape the holes. He said that they prefer to take it off as it is dirty, and it could get dirt on the walls. I said we are in the process of selling our home and I don't want that. I stopped him again stating that the bed that's on the foundation needs to come downstairs before the new one goes up. He said Oh and yelled at this partner to get his help. As they are coming down the stairs with the old mattress, they brought it down longways and scuffed the walls and chipped the ceiling paint in the archway by pushing it through. At this point my Mom is freaking out as she see's them pushing it through the archway. They get it in the garage and then they go to take the rest of the plastic off the new mattress. I notice that there is what appears to be two dirty spots on the bottom of the mattress, but I didn't have my glasses on, so I was not sure if it was shadows or really stains. They get it inside and I notice it is stains, they plop it down and say ok looks great. I said no that there are stains on the bottom of it. They lift it up and the helper says that came from your dirty walls. I was ready to pop a gasket! I said 1st off this is a two-year-old home on the market in pristine condition, there is absolutely no dirt on the walls, we just had the home photographed, feel free to look at it. Then I said that I noticed it before you brought it in but was not sure if it was shadows as I did not have my glasses on. I then advised that the plastic it was in was torn in 2 different places. Then he proceeds to talk bad about me in Spanish, totally disrespectful! The lead driver says that they can remove it and bring back another one. At this point my mom is so upset and I did not want any more damage done. I explained that we can document this and that I will follow up with Stearns and foster. I asked him to take pictures of the damage, which he did. We then go downstairs, and he has me sign a piece of paper in his book and I write on there that the bed was dirty and they had scuffed the walls. He then says that he needs one more signature and then they are done. He pulls up his phone and scrolls through some pages and says sign here. I said what am I signing for, he says that you received the bed. I said that I need to know what I am signing for. He sighs and goes back and here is a picture of just the bed faceup on the mattress, I said where are the other two pictures? Oh, I'm not sure what happened to them although they just happened to be permanently deleted..... I know what happened to them, he deleted them! So now his partner is nowhere to be found and I have to help him lift the mattress, so he can take pictures again! He did load them in and I did write a statement as to the bed being dirty and the scuffing on the walls. He did hit send but who knows at this point whether it went through, or he deleted that too. I asked him if I was going to get a copy of it and he said YES, but I never received it. After speaking to Ashton, I was told that they could do an exchange. I explained that we were in the middle of house showings and the delivery service had damaged the walls while removing the old mattress and I was concerned about more damage. She said that she could submit to the escalation team, and they would call me back. My Mom yelled at me to just have them deliver a new mattress, so I told Ashton that she could just set up to exchange this one as long as we had different delivery drivers. She then told me she will have to refer me to the escalation team? I said 5 minutes ago you could do an exchange and now it has to go to the escalation team? This makes no sense..... We will have the escalation team get back to you on the 1st of next week. CRICKETS, I have heard nothing from Stearns and foster escalation team. I filled out a survey from Stearns and foster on rating my delivery experience on 07/30, and have heard nothing from Stearns and foster. Shana called me on 08/01 with the delivery service. She stated that was not the experience they want their customers to have. She had spoken to the drivers and gone over policies and procedures, and she was very apologetic. She was amazing, I was impressed, she stated that she could have a new team deliver a new undamaged mattress (she called them the A-Team) out most likely on Friday, but she would check, or it would be the next Friday. I explained I would be out of town the next Friday and it would have the be 08/18. I asked if she could text me the date or email me. She said YES, she would get back to me that day or the next day..... CRIKETS...... I never heard from her again. Seems to be a trend with Stearns and Foster and their affiliates. 08/06 I filed an online complaint with Stearns and Foster, CRICKETS, never heard a word. Called 08/07 was on hold for 1 hour then received a response that they are not taking calls and that I would need to call back. 08/08 called Stearns and foster and was told that their systems had are down and to call back. I asked when she thought that they would be up, she stated that she did not know. I asked how long have they have been down; I was told awhile several days (think she said 2weeks) I said oh great you've been hacked, she said that YES, we've been compromised, and they are working on it. Once again, she said to try back...... 08/10 Filed a dispute with my Discover card for the purchase. 08/20 called Stearns and Foster and spoke to Randall and was told that the case was sent to escalation by Ashton on 08/07? I filed the complaint on 07/28? Randall asked that I call the escalation department tomorrow at 8am - they work from 8-1 or 2 somewhere around there? I explained that I work 8-5 and don't time out for lunch and asked if he could send them a message asking them to call me, as I was on hold for 15 minutes today, most hold times are45miutes or more with them. He said YES and said that he sent it but recommend that I call tomorrow. Enough is enough, I don't want the mattress, the sheets, the pillows, nothing from Stearns and Foster. I have gone above and beyond trying to get resolution. I have lost wages and lost countless hours trying to resolve this issue. We are moving and need the mattress out of the home ASAP and I want a full refund! On top of everything I still have not received anything about Stearns and Foster being compromised. HELP! Would not recommend!

I am 62 and bought the Estate Collection Firm Pillow Top mattress with adjustable frame 127 days ago. My old mattress was soft and caused back and hip pain so I opted for the mattress with the firm topper. I am a back and side sleeper. Although the mattress initially felt comfortable and luxurious it started agitating my back and hips and I feel pain within 10 minutes of getting up in the morning that lasts all day. Unfortunately, I cannot return the mattress (trial period expired) and it was a very expensive purchase for me. I'm considering buying a Tempur-Pedic topper to see if that gives my back and hips some relief. I wish I had purchased a mattress with a medium topper instead. The medium one may have given me that hotel level luxury sleep I was striving for.

We purchased a Sterns & Foster, Brenda Creek, Estate several years ago. Cost was expensive, not permitted to give the cost in this review. The mattress has (2) dents where we sleep. The center between us is 2" higher than where we sleep. Very disappointed, and surely will not recommend Sterns and Foster to anyone. The salesman was not honest with us.

This Estate mattress has a 12" wide strip across where there is a giant indent, it's especially bad smack in the center of the bed. I couldn't figure out why my back was hurting. I would wake up in the morning completely bent over and not be able to straighten out for a couple of hours. I finally figured out that it's the mattress, It has huge indents where there is no support! After taking all the sheets off and pushing on the different areas of the mattress, I noticed his stripe across the entire mattress which is almost like it's been folded there and the springs have separated. Basically, what happens is your body parked in that area will completely sink in and become deformed to the rest of your body. So that was what was happening to me. I had the worst back pain after buying this mattress for about 2 years. I just figured out The source of my back pain and it's the bed. It's so unfortunate: this was supposed to be a gift to myself and it's been a lemon. I literally sleep better on my couch. And wake up without pain! I

My parents have always bought and loved Stearns and Foster, so when my husband and I needed to upgrade our mattress we purchased a firm King sized Stearns and Foster from the Estate collection. Not only has the new mattress resolved his morning back pain, but I swear we can fall asleep faster and sleep more deeply - and it's only been two weeks! We love how supportive it is, and our large dog LOVES it too :) We truly look forward to getting in bed every night. Highly recommend the adjustable base too for adjusting head and leg elevation. 12/10 recommend.

[This review was collected as part of a promotion.] This is easily the BEST mattress I've ever owned! It's very comfortable and I'm getting a full night's sleep because of it. The pillow top is so soft and it cradles your body. It's great quality and I can't recommend it enough!

[This review was collected as part of a promotion.] Thank you Stearns & Foster for sending me this free sample through the Buzzagent sampling program. I am amazed at how much I fell in love with this mattress! I actually just purchased a new mattress 3 months ago but decided to temporarily switch them so that I could sample this one out for my review. After just the first night of sleeping on it, I knew that I wasn't ever going to switch the mattresses back again! This Estate Firm Pillowtop is my permanent bed now! I have ankylosing spondylitis, degenerative disc disease and other spine issues that have been causing me a great deal of pain and discomfort. I woke up at least every hour and a half due to the pain, toss and turned all night. I know my original bed had no support so I bought a new mattress designed for side sleepers and to support lower back etc for my specific needs. It was such a relief and huge improvement that I didn't think it could get any better than that. But Stearns & Foster proved me wrong! I slept ALL night long without waking up once! I haven't slept this good in years! The mattress has excellent side support for sitting on the side of it to get dressed etc. My other mattress sank when you tried to sit on the edge. This one is built so sturdy and strong that I can tell it's made to last a very long time! The material of this bed absorbs movement so it has great motion isolation as well. I can't feel it whenever my dog jumps onto my bed or leaves throughout the night. It has the firmness my spine needs for support and alignment with just the right amount of pillowtop for plush comfort! This mattress was made to perfection and I can't emphasize enough how much I recommend this! Thanks again Stearns and Foster for the positively daily relief I now receive!