We're sorry to hear you had trouble with your order, Barbara, and we recommend calling Walmart customer service at 1-800-925-6278 for a resolution.

We want your experience with Pampers to be a great one, Cortney, and we’re disappointed to hear it wasn’t with your recent purchase. We understand you’re busy, and leaks are the last thing you need. As you may already know, many factors can contribute to leaks. Size and fit play an important role in keeping your little one comfortable and dry. When a diaper fits well, it should appear straight and equally proportioned on your child. The waist should be snug with the diaper just under the belly button. Please check that the tapes are fastened symmetrically on the colored waistband on the front of the diaper. Our diapers have flexible sides that adapt to the baby’s shape and movement and help you create a custom fit. Please also be sure the leg cuffs are wrapped neatly around your baby's legs and bottom. After putting on the diaper, run your fingers around these edges to make sure the cuffs are pulled out. Cuffs being tucked inside are a common cause of leakage. The different versions of our Pampers diapers have features to suit children’s individual needs, sizes, and shapes. We’d love to learn more about your experience so we can help find the right diaper for your child. Please call us at 1-800-726-7377 at your convenience.