Customer reviews for LG 1.8 cu. ft. Over-the-Range Microwave forMember photos
Interior light died.
The interior light died after one year. It’s not a lightbulb. It’s an LED strip in order to get to it. You’ll have to take it down. Remove the outside. Cover to change it. Who wants to do this every year? Not me! After looking this up on the Internet, I found out there are hundreds if not thousands of people with the same issue and LG is doing nothing about it.
Thanks for sharing your feedback on the MVEM1825F Microwave, we’re glad to read the appliance has been useful, but we understand this isn't the experience you'd expect. Unlike traditional bulbs, the LED lighting is designed for long life and efficiency, but if it fails early, replacing it can be more complex since it requires service access to the internal components. Please reach us through social media @LGUSSupport, we'd love to take a closer look and assist you! ^Jose
"Free installation" if you're lucky
Wish I could tell you how well it works. Unfortunately, the "free installation" is the stupidest system I've ever seen. The particular company that does the scheduling is completely incompetent and horribly run (RXO). Basically, the way they do it is to send you text messages and call you from unknown numbers. When you reply, you have to navigate the menu to get to a person. After that, the procedure is to just keep scheduling you and spamming you with texts until an appointment finally actually clicks with an available slot with the installer. Then, when they came, they said they couldn't do it because of a screw in the cabinet that needed to be moved. (Of course. There's always something.) They said to call the number after my husband had moved it to reschedule, which was just literally a lie. After calling the company back, there really just isn't a procedure for that, which the installer probably knew when he said it to me because he wanted to leave. The holes that they had screwed weren't in the right place, either. If they had done them in the right place to begin with, it might not have even been an issue. Anyway, I will definitely be keeping this experience in mind the next time I purchase an appliance from sam's with "free installation."
Hi, there. Thank you for taking the time to share your installation experience with the LG Microwave (MVEM1825F) model. We understand your concern about dealing with the third-party scheduling service and the challenges that followed. We strive to provide exceptional services and ensure a smooth experience. While RXO handles the logistics of delivery and installation for some retail partners, we still want to step in and make sure you feel supported.If your unit still isn’t installed, it might be helpful to double-check that the mounting surface and cabinet spacing match what’s in the user manual. Sometimes, little tweaks like moving a screw can really help out, and we want to make sure everything goes smoothly for you. We’d love to assist with any concerns you might still have.Feel free to send us a private message on social media @LGUSSupport with your details. We’re more than happy to look into this further and help out however we can. Your feedback means a lot to us, and we appreciate your patience as we work together to improve this experience. Take care! ^Juvy
Oven light burned out, can't change! Model 1825
As other owner of the 1825 microwave manufacturered in 2024, impossible to replace burned out bulb withoutaservicecall$$$. I have not been able to find any reliable information, LG, does not have not any videos to explain how to replace light. VERY UNHAPPY!!
Dear Valued Customer, Thank you for taking the time to share your experience with the LG MVEM1825F microwave. We are truly sorry to hear about the difficulties you've encountered with replacing the light bulb and the lack of helpful resources to assist you. We understand your frustration, and we sincerely apologize for the inconvenience this has caused. While we strive to provide clear and accessible information for all maintenance needs, it seems we’ve fallen short in this instance. We value your feedback and will work to improve our support materials going forward. We recommend reaching out to our customer support team directly so we can assist you in troubleshooting or arrange for service if needed. You can reach us at 1-888-542-2623 from Monday to Sunday, 8 a.m. to 9 p.m. Eastern Time. We’re committed to resolving this for you. Thank you for bringing this to our attention, and we truly appreciate your patience as we work to resolve this issue. If you have any further questions or need additional support, please don’t hesitate to get in touch. Sincerely, The LG Electronics Team
Looks good but Nothing else good
This unit looks great and the only real good feature is the ability to turn off the sound. Other than that, it is underpowered compared to other units that have lower Watts. The magnetron died in a year, the thing rattles and buzzes loudly. Just had the transformer replaced. The inside light no longer works and it is not consumer replaceable. So another service call and have to take the thing down off the wall and disassemble just to change a light bulb. Who would ever think its a good idea to bury a light bulb where it cant be replaced.
Dear Valued Customer, Thank you for sharing your feedback about the LG MVEM1825F microwave. We’re sorry to hear about the issues you’ve experienced, including the power concerns, noise, and difficulties with the light bulb replacement. We understand how frustrating these problems can be, especially when they affect your daily use. Your comments are valuable, and we will share them with our product team to help improve future designs. We recommend reaching out to our customer support team directly so we can assist you in troubleshooting or arrange for service if needed. You can reach us at 1-888-542-2623 from Monday to Sunday, 8 a.m. to 9 p.m. Eastern Time. We’re committed to resolving this for you. Thank you for bringing this to our attention. Sincerely, The LG Electronics Team
Not recommended.
Not recommended. Have to press selections fairly hard to get them to work and sometimes they don't work at all until I open and close the door a couple of times to reset. Additionally, when microwaving something for a fairly long time (more than ten or twelve minutes), the microwave shuts off completely (no digital readout, no light in the microwave, nothing) after several minutes to a half hour, it comes on again. It is nice looking and easy to clean, but frustrating to use. Lastly, fingerprints show up very prominently and when I try to clean them off, the functions come on becasue the buttons are integral to the face of the microwave.
Hi, Michael. Thank you for sharing your experience with your LG Microwave (MVEM1825F) model. We understand the importance of having a microwave that responds smoothly to touch, operates consistently during longer cook times, and fits comfortably into your daily routine. <br /><br />One helpful step you can try is resetting the unit by unplugging it for about 60 seconds and plugging it back in, which can help stabilize the control panel responsiveness. You can also check that the ventilation areas are fully clear, as restricted airflow can cause the microwave to temporarily shut down during longer cooking cycles to protect internal components. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-what-should-i-do-when-a-product-stops-and-display-turns-off--20154856135810. To allow our team to take a closer look and assist with next‑step options, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help further. ^Juvy
Verified Purchase
Easy to use
[This review was collected as part of a promotion.] Love this microwave, especially the soften/melt feature! I do a lot of baking.
Hi Brendahi, we understand and appreciate you sharing your experience. It’s great to hear how much you’re enjoying the LG 1.8 cu. ft. Smart Over‑the‑Range Microwave MVEM1825F, especially the soften and melt feature, which is a real time‑saver for frequent baking. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️
Verified Purchase
Excellent microwave
I bought this last month and am happy with it's performance. It was easy to install and works as expected.
Hey there. Thank you for leaving us your review regarding your microwave. We'll make sure the entire team receives your feedback. They'll be thrilled to hear your kind words. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. ~Anthony
Verified Purchase
LG rocks!
[This review was collected as part of a promotion.] This is our 2nd over the range microwave by LG and is even better than the 1st one.
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We'll make sure to pass this to our team, this will surely make their day! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Verified Purchase
Good product
[This review was collected as part of a promotion.] It has been a great microwave so far. Love the features
Don't forget about the sleek design as well! We're glad to hear that you're enjoying the awesome features this microwave has to offer! We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. It helps us continue to improve and provide the best possible service to customers like you. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Verified Purchase
Range Microwave
[This review was collected as part of a promotion.] Outstanding product. Looks great, functions even better. Very nice features on it.