Dear Chelsea,We sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. The Snow Joe SJ618E Electric Single Stage Snow Thrower, 18-Inch, 13 Amp Motor includes a 2 year manufacturer's warranty and we are happy to replace it. Please contact our toll-free number is 866-766-9563 (Monday through Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%.ThanksCustomer Service TeamSnow Joe + Sun Joe

Dear Dee,Thank you for sharing your feedback with us regarding your dissatisfaction with the electric nature of the product. We apologize for any inconvenience this may have caused you.At Snow Joe + Sun Joe, we value your feedback and take it seriously. We understand that personal preferences and requirements may vary, and we appreciate your honesty in expressing your concerns. If you would like further assistance or have any questions regarding your return, please feel free to contact our Customer Care team at (866) SNOW-JOE. They will be more than happy to assist you and provide any necessary guidance.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We strive to improve our products and services based on customer feedback, and your input is valuable to us.Best Regards,Snow Joe + Sun Joe Customer Care