Hi Melissa, Thank you for taking the time to share your experience with us. We understand how important it is for your range to work as expected, especially with a newer appliance, and we want to make sure this gets addressed properly. For the unresponsive control panel, please refer to the guide below for step-by-step troubleshooting support. Please click on the embedded links for additional support. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven http://www.samsung.com/us/support/troubleshoot/TSG10002418/ For keeping the cooktop clean, you can check the user manual on pages 46–48 for the recommended cleaning instructions. User manual https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150942161) to help our team pull up your information. Thank you. ^Camille