Hello there, We can imagine how you feel about your range. We would love to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150198039) when you message us so our team can retrieve your information. Thank you. -Kimberly

We are committed to enhancing the performance of your range, Katy. Let's get this taken care of. We suggest referring to the resources below to address your concerns with your range's stove. Please click the hyperlinks for tips. Samsung Range knobs may be activated by inadvertent push and turn: https://www.samsung.com/us/support/troubleshooting/TSG01203557/ To maintain your range's cooktop to its pristine, please refer to pages 52-53 of the unit's manual under "Care and cleaning of the glass cooktop": https://downloadcenter.samsung.com/content/UM/202502/20250217163621832/O_01._IB_FULL_NE9100D_NSE6DG8500_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149658918, to help our team locate your information when you message us. Have a great day. -John