Thank you for your input. Let's go ahead and provide the information you need. Cleaning your oven doesn't have to be a huge chore anymore because your oven comes with a self-clean function to handle all of the heavy work. Please check this link for details. How to clean your Samsung oven https://www.samsung.com/us/support/answer/ANS00049011/ Use the Self-Clean cycle on your Samsung oven to make cleaning the oven a breeze. Self-Clean blasts high heat to melt away food residue. It's important to make sure the oven is in a well-ventilated area if you're going to use self-clean. Please check this video for details. Dos and don'ts for using the Self-Clean oven feature | Samsung US https://www.youtube.com/watch?v=CO3md9_f9FI Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145621198) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

We are trying to modernize all of our products and services. Thank you for sharing your feedback! ^Pat

Happy you like the features of the range. We appreciate your feedback. ^Pat

Hi Bobby, Thank you for sharing your experience with the Samsung NE63A6511SG range. It's clear that you've faced unexpected durability issues with this model, and we understand the impact it can have on your cooking routine, especially if it occurs repeatedly. Please follow the link and hyperlinks for additional steps to help improve the issues with your range's panel performance. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Please see page 28 under the "How to unlock the Oven" section of the manual. Manual https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf We would love to discuss your range to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147642707) to help our team pull up your information when you message us. Have a great day. ^Charles