Hi Melissa, \n\nThank you for taking the time to share your experience with us. We understand how important it is for your range to work as expected, especially with a newer appliance, and we want to make sure this gets addressed properly. \n\nFor the unresponsive control panel, please refer to the guide below for step-by-step troubleshooting support. Please click on the embedded links for additional support. \n\nSelf Clean or other buttons do not light up or respond, or panel is locked on Samsung oven http://www.samsung.com/us/support/troubleshoot/TSG10002418/ \n\nFor keeping the cooktop clean, you can check the user manual on pages 46–48 for the recommended cleaning instructions. \n\nUser manual \nhttps://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf \n\nShould you need further assistance, please feel free to get back to us via the following options: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150942161) to help our team pull up your information. \n\nThank you. \n\n^Camille

Hello there, We can imagine how you feel about your range. We would love to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150198039) when you message us so our team can retrieve your information. Thank you. -Kimberly