I'm sorry to hear this about the control not working. thank you for bringing this to our attention. Your opinion matters to us! If you would like to have service to resolve this issue, please contact us by using the information below. ^Pat\ 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
 Use this ticket number: 1143820660

Thanks for bringing this to our attention, FugOff. Could you give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support)? We’d love to help, but will need a little more detail about the issue. 

Dear Valued Sam&#39;s Club Client,<br /><br />To better assist you with your delivery experience, please contact our Sam&#39;s Club customer service department at 1-800-749-5367.<br /><br />Phone Hours:<br /><br />Mon-Fri 8:00 am-11:00 pm, Sat 9:00 am-9:00 pm, Sun 12:00 pm-7:00 pm<br /><br />They can either answer your question or transfer you to your local store to answer your specific concern.<br /><br />-Kimberly