Hello there, We understand your disappointment about your overall experience using the range. Let us help. We recommend checking the user manual link for tips and tricks on maintaining your range in pristine condition and utilizing the air fryer feature. Turn to pages 24 to 25, "Air Fry mode" and pages 35 to 39 "Cleaning." Manual https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf You can also check these links for more details. Use Air Fry mode on your Samsung oven https://www.samsung.com/us/support/answer/ANS00088063/ How to clean your Samsung gas cooktop https://www.samsung.com/us/support/answer/ANS00049945/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148698767) to help our team pull up your information. Have a great day. ^Camille

We're happy you are a Samsung customer. Thank you for your review! ^Pat