Adee, sharing your observation with the range matter. We want to speak to you directly and get more information about your range for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148596567) to help our team pull up your information. Have a great day. ^Camille

Hello, I know you have spent a lot of time on this already. I am here to help. I have attached a link to a guide for caring for your cooktop (https://bit.ly/3f1obeA). In addition, here is a link to a guide to connect your range with SmartThings (https://bit.ly/3n0Djx5). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144054784 ) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay

Thank you! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung Range.