We understand the significance of having a range with burners heating properly, Meebs77. Let us help with your Samsung unit. How your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. I have provided the links below for more information. Samsung electric and induction cooktop temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01001944/ How to use your Samsung electric range or cooktop: https://www.samsung.com/us/support/answer/ANS00060805/ You may also refer to page 53 of the user manual for other solutions when the cooktop does not cook fast enough. https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145420512) to help our team pull up your information when you message us. Thank you! -Angelica