Your review keeps us on track, DuckweedDiva. Let's make your cooking experience the best! To rectify the oven's temperature, please refer to this guide below: https://www.samsung.com/us/support/troubleshooting/TSG01204529/ This additional link will help correct the burner's temperature: https://www.samsung.com/us/support/troubleshooting/TSG01001944/ I have also shared your model's user manual to adjust the oven's temperature. Turn to page 41 for your reference: https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145189888, to help our team pull up your information. Have a great day. ^Chrystel

Dmart1, we care about the betterment of your range. Let's help you out. To rectify your range's error code, please check this link and kindly choose "All other error codes." Samsung range or wall oven error codes https://www.samsung.com/us/support/troubleshooting/TSG01001948/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148695888) to help our team pull up your information. Have a great day. ^Camille

We'll be glad to help with your Samsung range, Capri. Below is the user manual link for your model. See pages 43-50 for more information about maintaining the appliance. https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware. Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146012954) to help our team pull up your information when you message us. Thank you. -Angelica