Hello Mary, We would love to discuss your range panel to determine how we can best assist you with possibly repairing the unit. To help improve the panel, please see the link following the instructions and the hyperlinks below. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven https://www.samsung.com/us/support/troubleshoot/TSG10002418/ Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148652077) to help our team pull up your information when you message us. Have a great day. ^Charles

Hello tikka, Thank you for sharing your experience with us about your Samsung Range. We apologize for experiencing multiple issues, especially top range heats very fast. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer. To help you with this, I am providing these links to guide you on the issue. Cooktop temperature issues: Cooking elements are too hot. https://www.samsung.com/us/support/troubleshooting/TSG01001944/ Unable to increase or decrease the heat on the cooktop: https://www.samsung.com/us/support/troubleshooting/TSG01211106/ Product Manual: https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf For Samsung parts https://www.samsungparts.com/Default.aspx In case of repair or replacement, you may check the warranty coverage. https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: 1144714871 Thank you for choosing Samsung. Have a great day. ^^Ross

Hello Lalo, We know the disappointment when the oven stopped working. We recommend contacting our Support Team via the link below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica