Hi Donna, Thank you for reaching out regarding your Samsung NX60A6511SG stove. I understand how important it is for your appliance to function properly, especially when it comes to cooking without leaving soot on your cookware. It sounds like the LP gas conversion wasn't completed during installation, which can lead to issues like incomplete combustion and soot buildup. I recommend contacting a qualified technician to perform the gas conversion correctly, ensuring that your stove operates safely and efficiently. For guidance on the LP conversion process, please refer to the user manual, starting from page 10 on the 8th bullet, where you will find detailed instructions. Ensure your range is properly installed and adjusted by a qualified technician for the type of gas (natural or LP) being used. For LP gas, the technician must replace the five surface burner orifices and two oven orifices with the LP orifice set and reverse the GPR adapter, following the manufacturer's instructions and local codes. The agency performing this work is responsible for the gas conversion. If you need assistance finding a technician or have further questions, feel free to reach out to our Samsung Support page for more resources: Manual https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147568931) to help our team gather your information. Have a great day. ^Charles

Hello, We appreciate the review about your experience using the range. Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG). Thank you. -Angelica

Hello Mary, We would love to discuss your range panel to determine how we can best assist you with possibly repairing the unit. To help improve the panel, please see the link following the instructions and the hyperlinks below. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven https://www.samsung.com/us/support/troubleshoot/TSG10002418/ Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148652077) to help our team pull up your information when you message us. Have a great day. ^Charles