Thank you for the fantastic review, Tom. Samsung provides both quality and technology. Welcome to the family. ^Pat

Hello there. We all know a working cooktop range is needed to cook food. Let's go ahead and check the burners. The way your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. Please check this link for details. Samsung electric and induction cooktop temperature issues. https://www.samsung.com/us/support/troubleshooting/TSG01001944/ You may not be able to adjust the power level of the heating elements on your electric cooktop or range if the control knobs are in the wrong positions. Please check this link for details. Unable to increase or decrease the heat on Samsung cooktop https://www.samsung.com/us/support/troubleshooting/TSG01211106/ Electric cooktops can be quite fun to cook with, but there're a few things you need to know before you whip up that first batch of your world-famous chili. Please check this link for details. How to use your Samsung electric range or cooktop https://www.samsung.com/us/support/answer/ANS00060805/ The display on your oven is intended to light up only the functions you need at any particular moment. If there seems to be an error on display, such as incomplete digits, then cycling the power may reset the panel and get it working again. Please check this link for details. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145377650) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

Hello Mike, Thank you for raising your concern about our product. I am sorry about your 6.0 cu. ft. Smart Freestanding Gas Range with No-Preheat Air Fry & Convection in Black Stainless Steel failed to function correctly. We take pride in the quality of our ranges, so we are disappointed that yours was having some issue with its black stainless. I apologize on behalf of Samsung for the inconvenience this has caused you. We strive to create durable, quality products, and I assure you that black stainless finish concern is part of the normal wear and tear damage that occurs naturally due to the passage of time. Depreciation of furnishings and appliances is expected over time due to frequent usage. To avoid further damage to the product, let me share How to clean the Samsung gas cooktop https://www.samsung.com/us/support/answer/ANS00049945/. If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number:1144722559 Thank you for choosing Samsung. Have a great day. ^^Ross