Greetings, We aim to ensure your range operates at its best. Let's get this taken care of. Please refer to the resources below to rectify your range's concerns. Click the links and hyperlinks for tips. The oven takes a long time to reach the set temperature: https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-takes-a-long-time-to-reach-set-temperature To set the oven to air fry mode, turn to pages 33-34 of the range's manual and page 54 to see the possible cause and solution when the oven temperature is too hot or too cold: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150649319, to help our team locate your information when you message us. Have a great day. -John

Hello Big Al, <br /><br />Your honest review of your Range is very much appreciated. <br />That&#39;s an excellent choice; we&#39;re delighted to hear you&#39;re happy with it! <br />Your observation is greatly appreciated. <br /><br />Should you need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513 <br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us <br /><br />When you message us, give them this number (1144863362) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Charles

Greetings, We understand the importance of a working range in your home. Let's get this taken care of. Please refer to the resources below to rectify your concerns with your range. Please click the link and the hyperlinks for tips. Samsung range or wall oven error codes (Please choose the error code that you are seeing in your unit): https://www.samsung.com/us/support/troubleshoot/TSG10003529/ Self-Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven: https://www.samsung.com/us/support/troubleshoot/TSG10002418/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number 1149804769 to help our team locate your information when you message us. Have a great day. -John