We're sorry to hear that you had this experience. To get the best help with this, please get in touch with our P&G Professional Products Group experts by giving them a call at 1-800-332-7787. They'd be happy to look into this further for you.

We're sorry to learn you didn't get the experience you expected from your one gallon jug of Febreze Professional Sanitizing Fabric Refresher. We hope you'll give our friends at P&G Professional customer service a call, and tell them about this purchase. They'll happily help you as best they can; their number is 1 (800) 332-7787, and they're answering calls Mondays through Fridays, from 9 AM to 6 PM, EST.

Thank you, Michaela, for reaching out to P&G and commenting on your recently purchased Febreze Professional Sanitizing FABRIC Refresher Refill. It may be helpful to know this product is made by our friends at P&G Professional. You can reach out to them any Monday through Friday, from 9 AM to 6 PM, EST. Their number is 1 (800) 332-7787.