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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 71-80 of 533 reviews
Feb 6, 2023
Jim
3 out of 5 stars review

Verified Purchase

Chairs great, craftsman ship shaky

Chairs are great but it took us three to “build” two where everything was good with them. Lids on the arm compartments, the cylinders had no pressure in two and the cup holder lights didn't work on two of them. Pinched wires that I had to resplice to make them work.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Hi Jim, we're sorry to hear you had issues with assembly. If you need any further assistance please contact us at upholsteryservice@trueinnovations.com

Mar 14, 2023
Nancy Ann
4 out of 5 stars review

Verified Purchase

Good chair

The chair is very nice!! However, upon arrival, the box looked fine, but after opening both chairs we ordered had damage. We called our local Sam's and they told me we could only bring them in to exchange at a store that had availability. I paid for the shipping, I wasn't going to load them up and take them into a store to exchange them. Despite the tears in the leather (which we repaired) The chairs are awesome!!!

Helpful?2SYPY0HFIELD13612812255
Jan 17, 2022
Mark
1 out of 5 stars review

Verified Purchase

Smells like petroleum products

First off left in yard while raining opened soaked box wrapped in plastic chair was easy to put together ordered brown looks black and still smells like petroleum like substance after18 days need cover for protection called customer service told to contact serta no solution never had furniture smell like this

Helpful?2SYPY0HFIELD13612812255
reply from Serta Team

Hello Mark, We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Apr 18, 2022
Marco
4 out of 5 stars review

Verified Purchase

Great chair, like the outlets and storage

The chair is great. It does seem narrow than previous Sam's models for sale at the store.

Helpful?2SYPY0HFIELD13612812255
Dec 15, 2022
Sunflower
1 out of 5 stars review

Verified Purchase

Returned

Back of chair broke off, returned. Poor workmanship.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Hi, we hate to hear the item broke. I see you're already returned. Please don't hesitate to contact us at upholsteryservice@trueinnvoations.com for any future item inquires.

Mar 21, 2023
Mteleman
1 out of 5 stars review

Verified Purchase

UNCOMFORTABLE

Too stiff. Lift arms are to short and to far back. Should lift from the side for easier access.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Hello, thank you for your feedback as we're always looking to improve our items. The arms do have to be back a bit in order to have room for the cupholders, but again, we'll take this review with us to the drawing board!

Oct 11, 2022
Bob
4 out of 5 stars review

Verified Purchase

Great chair

Chair seems well made. A little hard at first but breaks in over time. No issues as of yet.

Helpful?2SYPY0HFIELD13612812255
Nov 16, 2021
Mert
5 out of 5 stars review

Verified Purchase

Perfect Recliner

Perfect, very comfortable. It is Not bulky.

Helpful?2SYPY0HFIELD13612812255
Jul 8, 2022
boto
3 out of 5 stars review

Verified Purchase

Recliner comfort

The control buttons are on inside and small. Plus arms are high so not real comfortable.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jun 3, 2022
yakkie
5 out of 5 stars review

Verified Purchase

shes in never neverland because of it..

my wife new power recliner put her to sleep all the time

Helpful?2SYPY0HFIELD13612812255