Hi Loemalyn, It’s important to feel confident in your dryer’s long-term performance, and we understand your concern about its reliability over time. We’d like to learn more about your experience and any changes you may have noticed so we can support you accordingly. Please reach out through any of the channels below so we can assist you further: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152526974) when you reach out so our team can retrieve your information. We truly value your business. Geraldine Samsung Care

Hi Umaa, It’s completely understandable to feel frustrated when a brand-new dryer doesn’t warm up the way you expect. Let us help you. I have shared a Samsung link below to help with your experience. The link has hyperlinks that can be visited for additional help. Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all Should you need more assistance with your dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151565259 to help our team pull up your information. Leo