Hello! Thank you for your review. We are so glad to hear you plan on using the Dash Shaved Ice Maker with your family! Great activity. We hope you use it to make flavored ice, to use with coffee and more!

Hello. We are sorry the Dash Shaved Ice Maker did not meet your expectations. For best results, if the ice was in the freezer right before using, we recommend letting it set at room temperature for a few minutes prior to using to ensure it shaves the fluffiest shaved ice. Hope this helps!