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Customer reviews for Genie Smart 1 HPc Belt Drive Garage Door Opener With integrated LED Lighting for
Genie Smart 1 HPc Belt Drive Garage Door Opener With integrated LED Lighting
4.4 out of 5 stars
stars28 ratings11 reviews
  1. 5 stars75% (21)
  2. 4 stars11% (3)
  3. 3 stars0% (0)
  4. 2 stars7% (2)
  5. 1 star7% (2)

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Feb 14, 2024
I Now Know
2 out of 5 stars review

Dissatisfaction with this product

"I want to express my dissatisfaction with this product. Despite its advertised capabilities, it failed to operate a garage door weighing 500lbs as promised. In fact, it couldn't even handle a much lighter door weighing 65lbs in my experience. I attempted to troubleshoot by disconnecting and reconnecting the door opener, but to no avail. Even with assistance from Gennie's tech support, the issue remained unresolved. This purchase has left me thoroughly disappointed."

Helpful?37VZOYJEPY1Y13611403958
reply from Genie Product Expert

We’re sorry you had a negative experience. We would love to better understand what went wrong; holding to our commitment to the highest customer service standards we would like if you’d provide your contact information so we can reach out to you directly to better assist you at your convenience. Please email your contact information to: genie_company@geniecompany.com