My son owned a Cassette Luxery Ultra Plush which was no longer offered so when I called Stearns & Foster they advised me to buy the Lux Estate Pillowtop Soft. The customer service representive told me to try and find a store that carried that mattress before finalizing my order and to try it out. I found the mattress and brought my son along to see if it was comparable to his mattress and we both agreed that it was. I paid for my order and was so excited to receive it. I placed the order in mid June and it was delivered on July 3'd. The first thing that I noticed was that the mattress had a Sealy tag attached to it and I even questioned the guys who delivered it but they were unable to answer my questions. I knew that I ordered it from Stearns & Foster and they take pride on making your mattress so they say. The next thing I did was to lay on the mattress and I knew immediately that it wasn't the same that I laid on in the store. I called customer service several times and they advised me to walk on the mattress to make it softer. The next time they told me that my mattress was firm because of the temperture in my house. In the end they told me to try a featherbed to break it in and when that didn't work I bought a three inch gel mattress topper. After poor customer service I'm stuck with a mattress that cost a lot and is poor quality. My message to anyone who is considering on buying this mattress is just don't waste your money! I had a problem and customer service hung up on me several times before getting someone to help me. Because of them and their advice I have a firm mattress that I'm highly dissatisified with. I saved up to buy a mattress like my son had because I have pemanent muscle spasms but I feel like I'm laying on a brick pile. I'm using the gel topper so I can at least tolerate it. It's by far the most expensive mistake that I have ever made!!

[This review was collected as part of a promotion.] My husband and I went from a king size bed to this queen size bed so we had to get used to sleeping that close to each other again, but after we got used to that I slept SO GOOD. I feel like the mattress adjust to my body perfectly giving me amazing support no matter which way I laid. The plush pillow top makes me feel like I am laying on a marshmallow cloud, it is so soft, but the mid firm layer under helped keep me from feeling like I was sinking down to far.

[This review was collected as part of a promotion.] We have been sleeping on this gifted mattress for about a week now and it's the best things I've ever slept on. My husband wakes up feeling refreshed and not in pain. And the pillow top has this cooling effect that keeps me cool during the night. We would definitely purchase another mattress.

I give this 2 stars. I bought this several months ago and for the first little while it was great. But within a short time, less than two months, it was sagging where I usually lay and didn't recover. For the extraordinarily high price of the mattress I expected a long-lasting comfortable and supportive product. What I got was far from that. If I try sleeping elsewhere on the mattress I roll into the dip. The dip itself does not provide the comfort that I need for my bad back. What an expensive mistake this was.

[This review was collected as part of a promotion.] This mattress proved to be excellent for my back. I was skeptical for the ultra firmness but it proved that this is what I wanted. I do not use a spring box and I have it on the floor (sleep with my 2yr son). It helped my back pain disappear and it is highly recommended if you are sleeping on your back. Granted, I'm not able to sleep on my stomach any more but I do not care. It is a thick mattress that adds several inches clearance from the ground. Sitting on the edge doesn't create an issue i.e. it doesn't sank in. It may take a couple of days to adjust to it but I will never go back.

[This review was collected as part of a promotion.] I've been sleeping on the Lux Estate Medium Pillowtop for a little over a week and love it! My husband likes his mattress on the softer side and I'm the opposite liking my mattress firmer--this was the healthy middle to both enjoy a good night's rest. The only thing that was different than I expected was the height of the mattress. It's not a deal breaker, but if you are purchasing the mattress online without seeing it in person, be sure it fits your headboard adequately. I'm redecorating our guest room and I think our future guests will also enjoy sleeping on this mattress

As advertised. Very comfortable. First new mattress in 30 years, and what a difference. Quality in workmanship is self evident and the comfort it provides is amazing. The registration process was clear and easy to manage. All around a great experience with this bed. Sales personnel were easy to work with, and no pressure what so ever. Very knowledgeable and able to answer all of our questions prior to purchase.

Purchased another Stearns mattress and within 6 months it sank 2", I had to file a claim and this is the second one I purchased. The other was discontinued so I was at first worried about a firm pillow top that my store had but one nights sleep was good. I have severe back pain and needing a hip replacement in 2 months. So far feels great. Wasn't too firm. Comfortable to sleep in. Hoping this one will last! Can't say yet if it helps with pain because I'm in a lot of pain but I know the last one was great at first.

This is the 3rd mattress since June. #1 in 3.5 months had an indent of 1.5 inches. #2. Had such a Strong odor first night tightness in chest & told air out mattress. Went back to sleep on mattress & back broke out with rash. # 3. Again, strong odor, not as bad as #2. Again told to air out for 2 weeks. This mattress had a bend in corner as well. BTW, I am 5 ft & 110 lbs & only one to sleep on bed. Also, always been a fan of S&F. Bought 4 mattresses 7 yrs ago & loved them. Very disappointed.

[This review was collected as part of a promotion.] I cannot tell you how sound we sleep now, no hip or shoulder pain when we wake up. No tossing and turning through the night. Just simply falling asleep and waking up in the morning... well rested!!! I cannot recommend this mattress enough! We have already told all of our family members and anyone that is talking about new mattresses!