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Customer reviews for POLYWOOD Gulf Shores Sofa Seating Set with Sunbrella Fabric, 4pc for
POLYWOOD Gulf Shores Sofa Seating Set with Sunbrella Fabric, 4pc
4.5 out of 5 stars
stars
35 ratings35 reviews
  1. 5 stars71% (25)
  2. 4 stars20% (7)
  3. 3 stars0% (0)
  4. 2 stars3% (1)
  5. 1 star6% (2)

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Showing 1-10 of 35 reviews
May 7, 2024
Matthew C
5 out of 5 stars
5 out of 5 stars review

This is a really nice patio set that feels stable and sturdy but light enough for one person to move and adjust around a patio. The cushions are fairly plush and comfortable as well. The "polywood" has a nice texture and is pleasant to sit in and set things on with a wood aesthetic but the durability of tough plastic.

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May 7, 2024
Shelbi C
5 out of 5 stars
5 out of 5 stars review

I love the material this set is made out of. It looks strongly weather resistant and less prone to scratches. The cushions are firm yet comfortable and are able to be removed for easier cleaning. The black and grey color scheme give it a classic look that I personally love.

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Jul 31, 2026
anonymous
5 out of 5 stars
5 out of 5 stars review

Nice, heavy duty couch

Glad I purchased it. I was skeptical at first because of the reviews, but so glad I didn't listen to them. Yes, it takes a bit to ship and it comes in numerous packages but i think the quality of this couch set is great. It's very heavy duty so after you get it put together you will need assistance with moving it around.

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May 7, 2024
Meredith C
5 out of 5 stars
5 out of 5 stars review

The chairs and sofa are very comfortable to sit in. The black furniture and gray cushions looks great together. I really like the material of this furniture. It feels very durable.

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May 7, 2024
Julie A
4 out of 5 stars
4 out of 5 stars review

This set is nice. The chairs and couch are cozy. I don't like the size of the table I think it should be a little bigger. Everything seem very sturdy and seem it will last . Seem it would make it though a storm without blowing over. The only thing I don't like is that with this ploywood get hot outside it will burn you if you touch it. The cushions are pretty cozy pretty comfortable to sit on.

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May 7, 2024
Jennifer C
4 out of 5 stars
4 out of 5 stars review

I love the composite material this is made of. I wouldn't worry about fading or breaking down. The back cushions are very nice and supportive. The table feels small for the size of the sofa. The biggest negative is the seat cushions. For the price point, they feel a little lacking and I'm not sure they will hold up well. Overall it's a nice set and would seat five comfortably on my deck.

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Jul 31, 2026
CH
4 out of 5 stars
4 out of 5 stars review

We love the look of the set. Easy to assemble, but the sofa is a bit of a chore to put together due to the size and weight. Our only issue is the availability of replacement cushions. The Sunbrella Canvas Flax don't seem to be offered through Polywood.

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reply from POLYWOOD Brand Expert

Hello,<br />Thank you for taking the time to write this review. We are glad to hear it was easy to assemble, but we do apologize that it became a bit of a chore! We do try to have the easiest process we can; we appreciate your patience. If you have not already, please reach out to our Customer Experience Team to order the individual cushions!<br />Thank you,<br />POLYWOOD Team

May 7, 2024
Mel C
4 out of 5 stars
4 out of 5 stars review

This is a great set for someone looking for sofa seating on a patio. The cushions seem like they will hold up well and would be easy to wash and keep clean even with outdoor wear. The plastic frame of the set is sturdy and will hold up well over time.

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Jun 19, 2026
Steven
1 out of 5 stars
1 out of 5 stars review

Tired of talking to AI !

Wasn’t delivered on the day that it was said been waiting 3 to 4 weeks talk to AI and I was told that I’ll get an email still haven’t received an email called AI back. AI said I would get an email still haven’t received an email been a longtime customer with Sam’s and this is getting frustrating.

Helpful?3HAYEG6W1Z9D13610964725
reply from POLYWOOD Brand Expert

Hi Steven, <br />Thank you for taking the time to leave a review. We are sorry to hear about your frustration with your order experience. If there is anything that we can help you with, please reach out to us. We know how frustrating it can be to wait for an order that hasn&#39;t arrived when expected. We appreciate your patience and feedback. <br />Thank you, <br />The POLYWOOD team

Jun 17, 2026
Morgen
1 out of 5 stars
1 out of 5 stars review

Love to Actually Receive...

I was told when ordering over $5,000 THREE weeks ago in furniture that it was going to deliver today which is why we ordered from Sam's instead of the Great Escape because it would deliver before an event we are hosting this weekend. I took off work today, only to have to call customer service asking when it would deliver. Customer service was trying to get me off the phone saying they'll email me in 24 hours with zero answers. After expressing my frustrations only then did they try to contact the vendor via telephone which said it's not even leaving their facility until the 20th! So now I have an event with zero furniture Saturday, a used PTO day and I could have ordered from Great Escape and they could have delivered it the morning of my event. Still have zero idea when our furniture delivers and every form of written communication is AI and keeps disconnecting. Beyond frustrated is an understatement.

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reply from POLYWOOD Brand Expert

Hi Morgen, <br />Thank you for taking the time to leave a review. We are sorry to hear about the frustration with your order experience. Our furniture is built to order, which can result in longer lead times. However, we understand the importance of timely delivery and appreciate your patience. Please let us know if there is anything else that we can help you with. <br />Thank you, <br />The POLYWOOD team