Hello there, Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. ^Camille

Good day, Jamie. We aim to provide the best experience possible with your washer. Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied. To figure out what is causing this, please visit the link below. Samsung washing machine is leaking: https://www.samsung.com/us/support/troubleshooting/TSG01000977/ What to do if your washing machine leaks: https://www.youtube.com/watch?v=jgKRn1xR_qs For more details, please refer to page 61 of the user manual: https://downloadcenter.samsung.com/content/UM/202301/20230103165613487/WF8700B-WF6700B-MD_SimpleUX_UM_DC68-04386B-02_EN_CFR_MES.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145620718) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Hi Joey, We recognize your feelings regarding your washer making noises. We would love to help you. The link below will walk you through the steps to determine why your washer makes noises. It includes a video that we recommend watching in full. The Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ We would love to speak to you directly for further assistance we could provide. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147437747) to help our team pull up your information when you message us. Thank you. -Kimberly

Hello, We appreciate you taking the time to leave us a review on your Samsung washer. You made an excellent choice for your home, and we are pleased to hear about your happiness with the product. Thank you for being a Samsung customer. -Angelica