This is saddening for a newly purchased fridge. Let's help you out, Chrissy. To help you with the freezer's temperature diagnosis, please go through this link, watch the instructional video, and click on the hyperlinks for additional help. Refrigerator or freezer is not cooling at all: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the topics that affect ice production. We also recommend watching the videos and visiting the embedded links included. The Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147437384, to help our team pull up your information. Have a great day! ^Chrystel

Greetings, We can imagine how it feels to have a refrigerator that doesn't cool. Let us help you. I have shared a link below for the steps if the Samsung refrigerator is not cooling at all. Please watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung refrigerator. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147345441, which will help our team pull up your information. ^Rainly