Hello, We know the disappointment in dealing with a freezer and an ice maker that's not working. Let us help. Here are the resources to help with the ice maker that is not functioning correctly. Select the same experience you're having with the ice maker from the list to troubleshoot it on the first link; check the hyperlinks attached for other helpful tips. You may also watch the full video of the second link. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video. How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4 Should you need further assistance with the freezer, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147844434) to help our team pull up your information when you message us. Thank you. -Angelica