Hi Lily, It's understandable that when new oven seals are first used, they can have some residual oils, chemicals, or protective coatings from the manufacturing process. These residues can transfer onto a towel, especially if it's damp or if there's any slight rubbing or scrubbing. It’s a common occurrence, and it can be a bit surprising when it happens. Just remember that it’s a temporary situation, and with a bit of time and use, those residues typically wear off. I have shared a Samsung link below to help you clean your oven. The link has an embedded video (Dos and don’ts for using the Self-Clean oven feature) that we recommend watching in full. How to clean your Samsung oven: https://www.samsung.com/us/support/answer/ANS00049011/ Should you need assistance with your range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147866716 to help our team pull up your information. Leo

Hi Sharlali, We can feel your disappointment with this washer. We are here to assist you. Please see page 40 of the user manual for steps to take when the burners are not working. https://downloadcenter.samsung.com/content/UM/202502/20250214154246298/O_DG68-01612A-02_IB_FULL_NX9100D_EN.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148731958), and it will help our team pull up your information. ^Rodel