Amber, your safety is important to us. Let's get this taken care of. If you experience a gas leak, here is a guide to help you on what needs to be done. Gas smell from Samsung range https://www.samsung.com/us/support/troubleshooting/TSG01001945/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147639300) to help our team pull up your information. Have a great day. ^Camille

Hi Sharlali, We can feel your disappointment with this washer. We are here to assist you. Please see page 40 of the user manual for steps to take when the burners are not working. https://downloadcenter.samsung.com/content/UM/202502/20250214154246298/O_DG68-01612A-02_IB_FULL_NX9100D_EN.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148731958), and it will help our team pull up your information. ^Rodel