Hi Lily, It's understandable that when new oven seals are first used, they can have some residual oils, chemicals, or protective coatings from the manufacturing process. These residues can transfer onto a towel, especially if it's damp or if there's any slight rubbing or scrubbing. It’s a common occurrence, and it can be a bit surprising when it happens. Just remember that it’s a temporary situation, and with a bit of time and use, those residues typically wear off. I have shared a Samsung link below to help you clean your oven. The link has an embedded video (Dos and don’ts for using the Self-Clean oven feature) that we recommend watching in full. How to clean your Samsung oven: https://www.samsung.com/us/support/answer/ANS00049011/ Should you need assistance with your range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147866716 to help our team pull up your information. Leo

Amber, your safety is important to us. Let's get this taken care of. If you experience a gas leak, here is a guide to help you on what needs to be done. Gas smell from Samsung range https://www.samsung.com/us/support/troubleshooting/TSG01001945/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147639300) to help our team pull up your information. Have a great day. ^Camille