We were initially very happy with our Tempur-Pedic ProAdapt Soft mattress—it was comfortable and felt like a great investment. However, after just a couple of years, it started to lose its shape and is now sagging in multiple areas. Since this seemed like a clear product failure, we filed a warranty claim. We provided all requested documentation, including photos showing proper support underneath the mattress and that we've consistently used a mattress protector as recommended at the time of purchase. Despite this, our claim was denied, citing improper care. This was extremely frustrating and honestly confusing, given that we've followed all care guidelines. It's hard to understand how that conclusion was reached based on the information provided. No expert came out to review the mattress they based this on a few images that to be looked exactly like the examples. For a product at this price point, I expected better durability and stronger support from the company in honoring their warranty. This experience has been very disappointing and has definitely changed my perspective. I would encourage others to look closely at warranty coverage and long-term performance before making a purchase. I would NOT recommend this product OR this company after this experience.

I have bought 4 mattresses from you. The first one bought in 2006 is still in our guest room and fantastic. The second one worked for 11 years and then you guys gave us credits to buy the two we have now. Also fantastic. My wife's mattress (we have split king) which is a medium is still great. Mine (firm) has been far less than impressive. But the worst of it is the dishonest way you “assess” damage. We did everything right. You refused our warranty claim because there are 2 pencil eraser sizes stains on the mattress cover (NOT on mattress. On mattress cover!!!). Your assessor said this is “water damage”. Complete and utter nonsense. Especially as the mattress sags on one side and the “water damage” is on the side with no issues.

I'm extremely disappointed with my Tempur-Pedic bed. I specifically chose this mattress and adjustable base setup because it's marketed as helping with comfort and sleep issues like sleep apnea, which was a major factor in my decision. After only four years of use, the mattress has significantly broken down in the middle—right where it's most affected by being propped up on the adjustable frame. This is especially frustrating because the entire system is designed and promoted to be used this way. I used the bed exactly as intended, regularly adjusting the base to improve my sleep. Instead of holding up, the mattress has lost its structure and support in a very noticeable way, making it uncomfortable and undermining the very reason I invested in it. To make matters worse, my warranty claim was denied due to a sweat stain. This makes no sense, as the breakdown is not even in the same area as the stain—it's in the section where the adjustable frame raises the mattress and where my body weight is concentrated. If the stain were truly the cause, the damage would be in that location, not in a completely different area. It feels like an excuse to avoid honoring the warranty rather than addressing a legitimate product failure. For a premium product that's supposed to be durable and supportive—especially for people dealing with sleep issues—this kind of deterioration in such a short time is unacceptable. I expected far better quality and longevity. Based on my experience, I will never buy another product from this company. Don't waste your money. TERRIBLE EXPERIENCE!!!

After sleeping on my new Tempur‑Ergo Smart Base paired with the ProAdapt Medium Hybrid King Mattress, my back pain has completely disappeared. I noticed the difference immediately. The mattress has the perfect balance of support and comfort, and the adjustable base lets me fine‑tune my sleep position for maximum relief. I've tried several mattresses over the years, but nothing has compared to this combination. I'm waking up feeling rested, supported, and pain‑free for the first time in a long time. If you struggle with back issues or just want a dramatically better night's sleep, this setup is worth every penny. Highly recommend!

I suffer from sever back and joint pain and sciatica. After a week of sleeping on this bed, I wake virtually pain free. Just some slight stiffness. Before this mattress I would wake up barely able to walk and was so stiff for the first 30-60 minutes of every day. Now that I've had the bed for a month, I wake in less pain every day and feel so rested.

The mattress is outstanding. I have a bad back and this mattress help alleviate some of the pain. Only had it for a week and hoping it helps me with the pain. I would definitely recommend trying this mattress for anyone that has back and hip issues like I do.

Worst mattress I've owned. I thought this mattress was suppose to form around body but it is the hardest and most uncomfortable mattress My husband and I toss and turn all night I complained to tempurpedic and was told to just buy a mattress topper I would not recommend this hybrid medium

I like our new mattress. We are still getting used to it but it does seem to help our joints. I'm a little disappointed though because the mattress bounces every time husband moves. He has restless legs and we thought this mattress might help with motion. Sadly, it does not.

Excellent, also would like to give a shoutout to John and Tony for there excellent and quick setup and delivery

This is my second, after using a Cloud for 15 years. These mattresses literally changed my life. I highly recommend.