We purchased a Pro-Adapt Firm, knowing we have 90 days to try it and purchase a different model if that one didn't work for us. After a month, we decided to upgrade. The payment system was apparently down and it took a week to get through to anyone to process the payment. We paid over $2,000 more for the upgrade over a month and a half ago. We still have not received the mattress. I've spent 3.5 hours on the phone on various holds over a couple days, only to be told that the delivery company for some reason has not scheduled the delivery. I was told I would get an answer on this and a delivery date within 24 hours. This was a week ago and I am now on the phone again, trying to get through to someone. I've been on hold for ___ minutes so far and still no one was picked up. I'm on an endless loop of an automated message. Do not buy from Tempurpedic online. If I had to do it over again, I would not buy from them at all. This has been incredibly frustrating.

[This review was collected as part of a promotion.] I tried several different mattresses before settling on this one. In fact I loved it so much I purchased another for my second home because I wanted the same sleep experience. The mattress gives just the right support for a deep refreshing sleep.

I have degenerative disk disease in my entire spine and deal with constant pain. Back spasms are also an ongoing challenge I deal with. Before purchasing this mattress, I ended up having to sleep on our couch for two months. Now I am able to have quality sleep for the entire night. My back pain has gone from level 8 to level 3-4. It has given me much quality of life improvement.

the frame wiring is tripping out on lights in less than two years. the mattress got a split in it where i sleep, and they won't honor any warranty because there is a stain on the bed (people sleep on it, i have a 1 year old too (am i suppose to put a plastic sheet underneath?... heard they were the best on customer service and satisfaction but they are crap they denied my claim. 6k down the drain in 2 years.

It was time for a new bed. We had a 12inch memory foam and it was super worn in. We went into the store with open minds on different types of beds. We tried out several different types but ultimately still preferred medium/ soft beds. We tried out the medium hybrid bed with the bed frame that vibrates and lifts the bottom and top mattress. Absolutely love it and I wish we got a new one sooner. Sleep ten times better on it. It's not to soft and not to firm. I have bad shoulders and I'm a side sleeper, not once so I wake up in pain. It's definitely worth every penny.

This is the most comfortable I have been lying down in years. The cushioning top is just enough for me with the mattress being firm and supportive and the pillows are a match made in Heaven. I would highly recommend this product for you lovers of firm surfaces for sleeping. Saggy mattresses hurt me badly, this one will not.

This is the most comfortable mattress I have ever slept on. I wake up far fewer times at night, which I believe is a health benefit. I had one of the original Tempur-Pedic mattress for over 20 years, and wanted to upgrade. When I laid on the Pro Adapt mattresses in the store, it didn't necessarily feel like supreme comfort. I knew from experience that at first, a Tempur-Pedic mattress feels a little firmer than other mattresses. I was confident the Pro Adapt would be at least as good as my first Tempur-Pedic. Having now used it for the month at home, I cannot believe the level of comfort.

If you had to jump from a burning building onto this mattress you would die... it's hard as a rock, does not contour and hot! The mattress in the store is wildly different than this one. No side sleeper should ever try this. The fact my sales rep recommended it as ok is criminal. I haven't slept in weeks. It's 4am and I just moved to the couch. Don't buy this mattress it is not what is advertised in store!!!

My previous bed was also a Tempurpedic. I used it for 10 years and it was time for a change. The new ProAdapt (firm for me) is incredible. I'm a side sleeper, and this bed provides the firm support I need. I don't like the feeling of sinking into a bed, so if that's your thing, look at a medium or soft version of this mattress. I also bought the Ergo Extend adjustable base and it's a must have if you read in bed or watch TV. Yes Tempurpedic beds are very expensive compared to the competition, but I believe that over time, they provide the best value. The firmness extends to the edges of the bed, making getting into and out of bed much easier on my back. Check it out and get one!

[This review was collected as part of a promotion.] Due to an illness I needed a softer mattress and an adjustable bed frame. I have had a Tempur-Pedic mattress in the past and always liked the support it gave me. I do love the Pro-Adapt Soft mattress. It was the first time I was able to sink into my bed and feel comfortable since becoming ill. The only thing I don't like about this mattress is that it becomes hot where you lay. I am constantly moving all over the mattress to find a cooler spot all night. If the heat from the mattress wasn't an issue then I would have given a five star rating. More work needs to be done to refine the body heat this mattress holds in.