We're very sorry to hear you've had trouble with your Powerwash Spray, but we're here to help! If you notice that your bottle is caving in, try fully squeezing the trigger a few times into the sink, making sure the trigger is fully depressed. This should allow your bottle to return to its normal state! If that doesn't work, however, remove the sprayer from the bottle and reconnecting, making sure that the dip tube (the little tube inside) is facing the same direction as the sprayer and in the corner of the bottle when you reconnect the sprayer. In order to prevent the bottle from caving in in the future, make sure you're fully squeezing the trigger each time you use your PowerWash. We also want to make sure that your trigger is working properly so that you can keep getting the sparkling clean dishes you deserve, so our team would like to learn a bit more about your experience. Give us a call at (800) 725-3296, we look forward to hearing from you and thank you for being such a loyal member of our Dawn family!

We're disappointed to hear the Powerwash isn't your favorite, but happy to hear you enjoy the original Dawn! We'd love to help you get the most of out any Dawn you use, so when you have a minute, please reach out to us at (800) 725-3296.

We're very sorry you're unhappy with the scent of Dawn Platinum Powerwash Dish Spray. When we design our products, we do extensive research and quality testing to deliver features that we think our consumers will love. We know scent preferences can vary from person to person, though, so we really appreciate your taking the time to provide this feedback! Feel free to give us a call at (800) 725-3296 if you'd like any assistance with a replacement.