We are sorry you are having difficulty opening the cover to refill your Dawn Powerwash. We suggest trying these tips to help: * Remove the sprayer from the empty bottle by turning counterclockwise to release. * Remove and discard the disposable cap from the refill bottle. * Place the sprayer on a full refill bottle and give ¼ turn clockwise to secure. * Most importantly, ensure the dip tube and trigger are in the same direction. So we can learn more about your experience, please call us at (800) 725-3296 when you have a moment.

We assure you, every dish should easily sparkle when you're using Dawn Platinum Powerwash Dish Spray. Sometimes, you may need to give the pan a second wash, especially if the grease and grime is a bit too heavy. We hope you'll give that a try, and let us know how it goes. Our number is 1 (800) 725-3296. We're here Mondays through Fridays, from 9 AM to 6 PM, EST.

We are sorry you are having difficulty getting the lid off your Dawn Powerwash refill. Our products go through many quality checks to ensure they get to you with the best results, and we are sorry this wasn't the case with your recent purchase. We suggest removing the sprayer from the empty bottle by turning it counterclockwise to release it. Next, remove and discard the disposable cap from the refill bottle. Finally, place the sprayer on a full refill bottle and give ¼ turn in a clockwise rotation to secure and ensure the dip tube and trigger are in the same direction. So we can help you get back to spraying away those dirty dishes, please call us at (800) 725-3296 Monday through Friday, from 9 AM to 6 PM EST.

We thank you for sharing your feedback on our recent change to Dawn Ultra Original. We know this is the first change in over 10 years, and that scent preference can be very personal. We're sorry to hear you are not a fan of the new scent. Please rest assured that we value your feedback greatly, and we will relay it to our Research and Development team. We'd recommend giving our Dawn E-Z Squeeze Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.