Thanks for leaving your feedback, Mike. We do everything we can to ensure our products get to you at their best, so we appreciate you letting us know that this wasn't the case here. To help your Powerwash spray again, we recommend running warm water over the nozzle to help with any clogging. So we can provide additional assistance, and gather some info for our Quality Team, please give us a call at (800) 725-3296.

We always strive for our products to reach you in the best possible condition, so we're sorry to hear that a loyal Dawn fan like you had this experience. We'd be happy to share some tips to help get your Dawn Platinum Powerwash Dish Spray working as it should! First, please make sure that the trigger is unlocked. To do this, check to see that the yellow markings on top of both the sprayer and the nozzle are lined up exactly. We suggest priming the bottle by giving the trigger 3-5 full pulls. As well, you can squeeze the body of the bottle while pulling the trigger to ensure that any trapped air will be forced out. It may also help to run the nozzle under warm water for a minute or two. We hope that you find success with these tips! Since your satisfaction means the world to us, we'd like to look into this further for you. When you have a chance, please give us a call at (800) 725-3296.

We are sorry you are having this experience with your Dawn Powerwash. Our products undergo many quality checks to ensure they get to you with the best results. However, we have a few suggestions we want to share: * Upside-down use: The bottle is not designed to be used in an upside-down position. Try to spray several times into the sink in an upright position. * Dip tube: If this happens when the bottle is almost empty, it could be that the dip tube doesn’t reach the solution or is facing in the wrong direction. The correct direction for the dip tube is in the same direction as the sprayer, and the bottom of it should be in the corner. So we can get you back to spraying away those dirty dishes, please call us at (800) 725-3296 when you have a moment.