We're sorry you're having trouble with your new Dawn Powerwash sprayer, Matt. Due to all the quality checks our products go through to ensure perfect condition and function, this isn't the experience we would expect you to have. We're here to help and would like to share that the top should be able to be snapped back on, and if it's the nozzle part that came off (the dial you turn to lock/unlock), you can throw the piece away and still use the bottle. It will just be unlocked permanently. While we hope this is helpful, your satisfaction means a lot to us, so please give us a call at (800) 725-3296 so that we can learn more and try to make things right.

We're sorry to hear that you feel this way, Robert. Our Dawn Platinum Powerwash Dish Spray has gone through many quality checks to ensure that you can get the best possible results with it, and we'll be sure to share your comments with our team. So that we can learn more and see how we can best help, please give us a call at (800) 725-3296 when you have a moment.