We're very sorry you had this experience. While we're thrilled you love the foaming dish soap, we hope you'll come to love the Dawn Powerwash Dish Spray. It's designed to cut through the grease and grime that comes from cooking and serving foods. Just spray, wipe and rinse. Please give us a call at (800) 725-3296, so we can help you further with this or answer any questions.

We're so happy to know Dawn Powerwash worked well on your dishes, and are sorry to hear you can feel the mist in your nose and throat after sprayed. Please know, we have many thorough safety checks in place to ensure our products are safe when used as directed. Every ingredient, as well as the complete formula, is fully evaluated against the highest safety standard using the latest scientific approach for consumer safety. There are no safety concerns with breathing in the product while spraying. If you feel discomfort with the scent of the product, we recommend ventilating the room while using the product and/or discontinuing use. We're happy to let our team know you'd like to see Dawn Powerwash in a different bottle/sprayer. So we can help you further, please give us a call at (800) 725-3296.

We're sorry to hear that you feel this way, since we haven't made any recent changes to our Powerwash Dish Spray. We'll be sure to share your comments with our team, and please give us a call at (800) 725-3296 so that we can learn more.

Thank you for sharing your concerns, Micki. We're with you, and we all agree that plastic waste in our environment is a serious and growing problem, especially when it ends up in our rivers and oceans. Please be assured that your concerns are being passed along to our team. In the meantime, we welcome you to check out our website to see what we've done and what our goals are for environmental sustainability: http://spr.ly/64203f32Q

We're sorry you are having difficulty squeezing the handle for your Dawn Powerwash, Anne. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Make sure the trigger is unlocked. The product should be in the locked position on store shelves. A cutout in the white plastic shows a yellow marking at the top of the sprayer. The tip of the nozzle also has a cutout. It is unlocked when those cutouts are matched up, and the yellow shape is completed. It is locked when the cutouts are not matched up and the yellow shape is incomplete. To unlock the nozzle, grasp the tip of the nozzle and turn to match up the cutouts. Once unlocked and ready to spray, ensure to pull the trigger firmly and all the way for a full spray. So we can help you get back to spraying away those dirty dishes, please call us at (800) 725-3296 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry that a loyal Dawn fan like you had this experience, since our products do go through many quality checks to ensure that you can enjoy the best results with them. We'd be happy to share some tips to help get your Dawn Platinum Powerwash Dish Spray back to spraying as it should. We suggest running warm water over the nozzle for a few minutes to loosen any clogs that may have occurred. As well, check to see that the dip tube is facing the correct right way. It should be in the same direction of the sprayer, with the bottom of it in the corner. To change the direction of the dip tube, disconnect the sprayer from the bottle and reconnect it. We hope this helps. While this product isn't meant to have an off-odor, it may smell differently than intended when mixed with certain foods. This product is currently available in four scents, so we encourage you to give another a try. As well, we'll be sure to share your thoughts regarding our advertising with our Marketing Team. If you'd like any further assistance, please give us a call at (800) 725-3296.