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Customer reviews for Downy Soft & Fresh Liquid Fabric Softener, April Fresh, 257 loads, 150 fl. oz. for
Downy Soft & Fresh Liquid Fabric Softener, April Fresh, 257 loads, 150 fl. oz.
4.8 out of 5 stars
stars6,485 ratings2,187 reviews
  1. 5 stars87% (5,622)
  2. 4 stars9% (579)
  3. 3 stars2% (110)
  4. 2 stars1% (39)
  5. 1 star2% (135)
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Showing 1-10 of 2,187 reviews
Aug 18, 2025
Shourov
5 out of 5 stars review

Verified Purchase

NO Downy, rather Wash NO clothes.

Wife THE boss LOVES this product for years.

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Sep 28, 2025
Mary Hampton
5 out of 5 stars review

Verified Purchase

Get out there get those member marks so pods

I don't know if I can say this but what an awesome deal from the price that I used to pay at Meijer's oh no I'm done buying my softener and soap at Meijer Sam's Club's got the best and the pods all they're awesome for cleaning your clothes my cousin told me that she really loves the pods and the powder so I had to give him a try and I'm going to tell you I'm definitely a customer from from now on and the softener what a good deal you can't beat it

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Sep 7, 2025
J Miller
5 out of 5 stars review

Verified Purchase

My Downey last longer when I buy it in the big con

Can’t go wrong with the price

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Sep 13, 2025
disappointed
5 out of 5 stars review

Verified Purchase

Great Fabric Softener

Downy fabric softener makes my clothes feel softer and smell wonderful. I use it on most all of my clothes. Getting it in a larger size makes sense to me because I use it so much.

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May 16, 2025
jorge
5 out of 5 stars review

Verified Purchase

Big and it last

Great smell

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Apr 26, 2026
Anonymous
5 out of 5 stars review

Verified Purchase

A must try fabric softener

I like this Downy, it’s not too thick and the scent is still very nice. Leaves clothes smelling good without clogging up the fabric softener tray and the hose that dispenses the softener

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Jan 23, 2026
Grammy D
5 out of 5 stars review

Verified Purchase

Go Downy

Downy still goood quality. Do not need to use much to do its job. Other brands are watered down and dont go as far.

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Jan 21, 2026
Julie A
3 out of 5 stars review

Verified Purchase

Leaves A Solid Resid In Washer

I’m a Downy loyalist and have used the “April Fresh” scent most of my life. I believe that the formula has changed because it now gunks up in my washing machine dispenser. I’m sad because I may have to switch brands due to this.

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reply from Downy

I understand your frustration regarding the residue left in your washing machine dispenser. We appreciate your loyalty to Downy and want to ensure you have the best experience with our products.<br /><br />It&#39;s important to note that liquid fabric softeners can sometimes become thick or lumpy when exposed to extreme temperatures, whether hot or cold. This can affect how the product dispenses and may lead up to what you’ve experienced. To ensure optimal performance, we recommend storing the product at room temperature in a cool, dry place and using it within one year. If the product has been frozen, it may appear much thicker and will not return to its normal consistency on its own.<br /><br />If you continue to experience issues, please don&#39;t hesitate to reach out to us directly at (800) 688-7638. Our service team is here to assist you and ensure you have the best experience with our products. Thank you for bringing this to our attention, and we hope to resolve this matter for you.

Aug 1, 2024
Anonymous
1 out of 5 stars review

Verified Purchase

Deceptive Packaging: More Loads, Less Product

I have been using this Fabric Softener for quite some time, and I was really disappointed with my recent purchase. When I compared it with the older version, I noticed a significant difference. The previous packaging had 170 fl. oz. with 251 loads. However, this time, I felt cheated. Although the new packaging claims to offer 257 medium loads, it contains only 150 fl. oz. The “new packaging” seems to be nothing more than a deception and an excuse to give us less product for the same price. It’s frustrating to see a trusted brand cut corners like this, and I expected better value and honesty.

Helpful?2SJHW0Y9YS3413610318467
reply from Downy

We're sorry to hear that a loyal Downy fan like you feels this way. We can assure you that a lot of thought goes into our products, and it may be helpful know that in 2023, we concentrated the existing formula to deliver more softness and more freshness per dose. The caps remain the same size but there is a "boost" in performance because the concentrated formula moves the recommended amount from bar 1 (approximately 25ml) to just below bar 1 (approximately 22ml). This was done to support households that have larger load sizes but with washing machines that have small dosing drawers. To enable a more concentrated formula, product bottle sizes had to change. Your feedback will be passed along, and please give us a call at (800) 688-7638 if there's anything more we can assist you with.

Jul 20, 2024
Keep
1 out of 5 stars review

Verified Purchase

Smaller container same money

Small rip off

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