Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier 6-Piece Towel Set for
Member's Mark Hotel Premier 6-Piece Towel Set
4.7 out of 5 stars
stars
1,890 ratings770 reviews
  1. 5 stars85% (1,608)
  2. 4 stars8% (151)
  3. 3 stars3% (62)
  4. 2 stars1% (24)
  5. 1 star2% (45)

Member photos

  • +8 images
Sort by |
Showing 31-40 of 770 reviews
Nov 24, 2021
The Right Price
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Towels that actually absorb!

Towels came before their ETA and were well packaged. They are a nice weight and the bath towel is quite large as noted in the description. I received the acorn color I believe (I am reviewing this on the fly) and they are a very nice tan-beige color. I have washed them several times with no ill effects. I like the price, like that the set actually matches and seems heavy enough to last a while, and it was very convenient to have them sent to my house using my free shipping. Win, win, win.

Helpful?1AU0SR2NLWRP13609918528
Mar 7, 2024
KeithM
5 out of 5 stars
5 out of 5 stars review

Surprisingly soft and absorbent - we love them!

We needed to replace all of the towels in our new bathroom. After searching many retailers, we selected these Member's Mark towels from Sam's Club. We are so glad that we did! They are just right - not so thick so that they're too heavy, but plenty thick and very soft. They are also the most absorbent towels that we've purchased in years. It seems like a lot of towels these days just smear the water around on your body. When we towel off with these, we are dry - even our hair! Highly recommend these. We'll be buying more.

Helpful?1AU0SR2NLWRP13609918528
Jan 26, 2026
BRENDA
1 out of 5 stars
1 out of 5 stars review

Ordered these because I thought they were exactly like the ones they sell in the store but when I got them they are not. They are very think chinsy made they are not the same quality as the ones in the store . they say they are the hotel collection but they are not same quality . When I brought them back to return we went back and bought the higher quality ones in the store brought them up to return register to show the front desk cashier and she agreed that quality was way below what is on the floor. They have more colors on line but quality is poor.. if you like the ones on the store floor purchase those.. do not waste your time and money on the members mark hotel collection on line.

Helpful?1AU0SR2NLWRP13609918528
May 18, 2025
Angel
3 out of 5 stars
3 out of 5 stars review

Silver Towels

These look great and I love the thickness. Hiwever, after about the second or third wash aton of snugs, on both sides, were present. They cane out of the dryer looking older than the ones they replaced. I've never had this happen with other towels that I've purchased from here.

Helpful?1AU0SR2NLWRP13609918528
reply from Member's Mark Team

Were sorry for your disappointment in the quality of our towels, Angel. We value your feedback and will share it with our team to help improve product quality. Please know the towels can be returned for a full refund or you can reach out to Member Support at (888) 301-0332 for additional help.

Oct 9, 2023
jms47
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great quality towels

Love these towels and the colors were exactly what I was looking for. I have always liked the quality of these towels and they hold up well after many years of use. I just wish I didn't have to order them online to get the colors that I needed. The towels that the stores carry are very limited in color choices. Glad I thought about checking out the website to find other color options. They really are a great buy.

Helpful?1AU0SR2NLWRP13609918528
Apr 27, 2025
Anniee
1 out of 5 stars
1 out of 5 stars review

Hotel towels

The washcloth was not the same color as the towel from the beginning. After washing it a couple of times it became so hard that i used it as a scrubbing clothe. It was way too hard to use on the body. There is no way that it could have been 100% cotton. I would not recommend these towels as they are not soft as you would expect and fade.

Helpful?1AU0SR2NLWRP13609918528
reply from Member's Mark Team

We are sorry to learn about your experience with our towels, Anniee. We appreciate your feedback and will share it with our team to help improve product quality. Please know the towels can be returned for a full refund or you can reach out to Member's Mark Support at (888) 301-0332 for additional help.

Sep 18, 2023
Jack
1 out of 5 stars
1 out of 5 stars review

Poor quality

Let me explain my awful rating for these before you dismiss it as a bot post. I have purchased Hotel Collection towels many years ago. They were excellent. They were made properly. They did not drop lint. They did not pill. The manufacture and weave of these Hotel towels her are gutter trash. I am not exaggerating when I say this, but I have washed them and dried them 10 times and they are still dropping lint and pilling. The first 4 loads clogged up my washing machine so badly I needed to scrub it down before it seized the tub. The lint captured at each cycle was the size of a full hand towel. And it still hasn't stopped after 10 runs. I have probably burned through half a months electricity trying to get these things usable, but they still aren't there yet. I have purchased other plush towels before from LL Bean, Lands End, Duluth Trading, and they are plush and thick but have a tighter weave so the lint doesn't kill everyone in the house. These are not those. Caveat Emptor. Do Not Buy These Towels. You will regret it, unless wearing a cotton beard on every inch of every body crack is not a big thing for you.

Helpful?1AU0SR2NLWRP13609918528
reply from Member's Mark

We're so sorry to hear about your experience, Jack, as this is not the quality expected from Member's Mark. Please know this set can be exchanged or returned for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jul 24, 2023
Jen
1 out of 5 stars
1 out of 5 stars review

The lint ruined my clothes!!

I am very disappointed with the quality of these towels. Sam's club quality is usually very good but these towels are the worst purchase I have made in a long time. The lint from these towels ruined other items that were in the wash with them. In addition, the dryer vent was full of lint after drying the towels. I have to wash these towels separately now if I don't want to ruin other clothes and the lint continues to be a problem. I will not buy this item again.

Helpful?1AU0SR2NLWRP13609918528
reply from Member's Mark

We are sorry for this experience with the towels, Jen, and understand how frustrating this must be. Please contact our Member Support team at (888) 301-0332 and we’ll do our best to make this right for you.

Jul 3, 2021
APetz
2 out of 5 stars
2 out of 5 stars review

Disappointed

A family member has a set of these towels and they were the softest towels I'd ever used, so I decided to purchase a set myself. Unfortunately my Sam's club didn't carry them in store so I had to order online. When the six piece set arrived I was immensely disappointed. These towels are far from the soft plush towels that my family member had and that pushed me to order this set. Idk if they changed the towel manufacturing or what but I will be returning.

Helpful?1AU0SR2NLWRP13609918528
Apr 23, 2024
Me
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Product is not the same as what was in my store

The towels sold in the store were 85% cotton and 15% polyester, which is what I thought these would be. My local store did not have any left so I ordered them thinking I would be getting the exact same towels. These were 100% cotton. If I new that, I would not have bought them.

Helpful?1AU0SR2NLWRP13609918528