Hello Suzy,<br /><br />Thank you for taking the time to share your feedback with us. We understand how disappointing it must be when your vacuum isn’t picking up pet hair or cat litter as you expected. That definitely isn’t the experience we want for our customers. We’d like to take a closer look to ensure your unit is working as intended and help explore the best solution for you. When you have a moment, please give us a call at 1‑855‑427‑5127, where one of our product specialists will be more than happy to assist you. We’re available Monday–Friday: 9 a.m.–9 p.m. ET and Saturday: 9 a.m.–6 p.m. ET.<br /><br />Kind regards,<br />Shark Clean

Hi Gunner, thank you for taking a moment to share your feedback with us. We’re sorry to hear that the vacuum didn’t deliver the power you were expecting. We understand how disappointing that can be, especially when you&#39;re hoping for strong performance beyond just small areas like countertops. We’d really like the chance to look into this further and ensure you’re getting the best possible experience from your product. Please reach out to our customer service team at 1‑855‑427‑5127, and we’ll be happy to help with troubleshooting, support, or the next best steps. Kind regards, Shark Clean