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Customer reviews for Member's Mark Hotel Premier Medium-Firm Hybrid Mattress with Organic Latex for
Member's Mark Hotel Premier Medium-Firm Hybrid Mattress with Organic Latex
3.5 out of 5 stars
stars23 ratings21 reviews
  1. 5 stars39% (9)
  2. 4 stars17% (4)
  3. 3 stars13% (3)
  4. 2 stars13% (3)
  5. 1 star17% (4)
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Showing 1-10 of 21 reviews
Oct 5, 2024
Jpett
5 out of 5 stars review

Verified Purchase

Organic Mattress at a Fabulous Price.

I recently purchased this organic latex hybrid mattress in a California King. This can be a difficult size of mattress to find so I was thrilled to see it as an option. My mattress arrived much sooner than expected. I let it air out and expand for a couple of days before sleeping on it. It is very comfortable and is firm enough to offer adequate support as a side sleeper without it being too unyielding for my hips. Motion transfer is minimal and my tossing and turning at night no longer disturbs my partner. I did need to purchase a new foundation on a separate website as Sam’s Club didn’t offer one. FYI, latex mattresses are too heavy to use with a traditional box spring so a platform bed or slatted foundation layer is required. I highly recommend this mattress.

Helpful?6GBHSK0X0Y4K13609008031
Sep 15, 2023
ccchoi
5 out of 5 stars review

Super Comfy

[This review was collected as part of a promotion.] I tried to look up this mattress as soon as I found out I was receiving it but couldn’t find any information online. so I was a bit skeptical. It arrived in a large box and was vacuumed sealed. As soon as I got it out of the plastic wrap, it almost immediately started to inflate. Super easy to “put together” in that sense. I am unbelievably shocked by the quality of the mattress - the design, the sturdiness, the softness of it. I sunk into it in the absolute best way possible, and I would actually really consider buying this mattress going forward. 

Review from influenster.com
Helpful?6GBHSK0X0Y4K13609008031
Aug 18, 2025
MELODY
3 out of 5 stars review

It's ok.

This mattress is definitely more comfortable than my previous and the outer fabric is very soft. I appreciate the organic features and there was no off gassing smells. On the downside though: the edges offer NO support whatsoever. Ive even noted that the pressure of the fitted sheet compresses the mattress around the border significantly. While it is soft and comfortable, it seems comfortable in a 'well worn' kind of way. Not a supportive, cushioned kind of way.

Helpful?6GBHSK0X0Y4K13609008031
Jan 21, 2025
Glammon
3 out of 5 stars review

Queen Mattress too big for Queen Platform bed

Mattress is fine in quality, but the queen size mattress doesn't fit our queen size platform bed. It is a couple inches too long and a couple inches too wide, and the bed is not adjustable. All other mattresses have fit in the past, not sure why this one is too big?

Helpful?6GBHSK0X0Y4K13609008031
Jan 27, 2026
Kayleigh
2 out of 5 stars review

Returning

I was excited to receive this bed. ESPECIALLY because it’s organic. It is way too soft. My husband weighs 180 and 6’3” and I weight 150 and petite. He sinks all the way down into the coils! There’s no support. I’m waking up feeling achey and in pain.

Helpful?6GBHSK0X0Y4K13609008031
Nov 21, 2025
DD
2 out of 5 stars review

Too soft, not the medium hybrid I was expecting

Had to return this mattress. Your body sinks into it, which then gets warm and creates low areas where you sink next to your partner. If you like a medium to firmer mattress that you sleep on, not in, then this is not for you. I wish there were more unpaid reviews here to have steered me away from this choice- I believe this model was rated highly on Consumer Reports which led me to try it out without seeing it in store.

Helpful?6GBHSK0X0Y4K13609008031
reply from Member's Mark Team

We appreciate your feedback, DD, and we hope your return was hassle free.

Nov 21, 2025
Tony
2 out of 5 stars review

Great Materials - Poor Construction - Not Worth

I chose this mattress specifically for the premium feel of the latex and organic wool top. ✅ The Pros Excellent Cooling: It genuinely stays cool throughout the night, which is a major positive. ❌ The Cons Excessive Sinkage: The mattress is simply too soft. I felt like I was sinking in, not supported on it. Zero Edge Support: Unacceptable for a premium mattress. The edges completely collapse when sitting or lying near them. Poor Value: The premium price is not justified by the lack of proper support and edge reinforcement. Final Thought If this would have been a mattress topper with just the latex and wool top, it would be a great option for any mattress looking to add a comfortable, cool layer. The problem is the overall construction.

Helpful?6GBHSK0X0Y4K13609008031
reply from Member's Mark Team

We're sorry the mattress did not meet your expectations, Tony. Please contact Member Support at (888) 301-0332 and they'll do their best to make this right for you.

Sep 3, 2025
shopper
1 out of 5 stars review

Horrible Experience

Ordered this mattress for my son's bed. Loved the idea of an organic mattress that uses organic wool and organic latex and doesn't contain the typical chemical flame retardants. Unfortunately this mattress never reached it's stated measurements. The depth only reached 10" and length 72" (the 72" is the top layer measurement which over hangs the base of the mattress so the base is even shorter by another inch) . Should have expanded to 12" and 75" and for $599 I expected it to. Have had a couple months so plenty of time to expand to the stated dimensions. Started an online return which has been a horrible experience so far. I received an email stating FedEx would be picking up the mattress the next day however, below in the email it stated that if the item could not be repackaged to call the 888 number so that is what I done as there was no way of re-boxing a compressed mattress. After an extended wait time I spoke with a customer service rep that said the FedEx pick-up would be canceled and I would receive a call or email from a company that could pick-up mattresses within 3 to 5 days. I never received a call or email however did have three different FedEx drivers stop for a pick-up which was frustrating for me to have to explain the situation to these frustrated drivers. I then called customer service again to inquire about the situation. I was put on a lengthy hold again to be told that IT would contact me regarding another pick-up. I then asked about getting notification to FedEx to cancel the pick-up order only to be told "Just tell the driver if another one shows up". Fingers crossed I do not get another frustrated driver in the meantime. So needless to say I will never purchase a compressed boxed mattress again. It is definitely not worth the hassle and would be far more convenient to just shop locally for a standard mattress that is the size it's suppose to be.

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Feb 5, 2026
JON
1 out of 5 stars review

don't trust online ordering

ordered a king mattress; delivery keep being delayed [frustrating since I had the frame all set and unable to sleep in my new place]; then, when it was delivered the driver left the package at the bottom of the drive way and in a snowbank; to add to this, the packaging [cardboard] was torn, thus making it almost impossible to bring to the house [very heavy especially since I am older] . NEVER AGAIN!

Helpful?6GBHSK0X0Y4K13609008031
Aug 15, 2025
LA
1 out of 5 stars review

Disappointing

Maybe I received a different mattress than all the positive incentivized reviews, but I am really disappointed and expected more from Member's Mark. I opened up the mattress and put it on the floor, so it has a super firm base below it. I'm not a large person, but sitting on the edge or even sitting right in the middle of the mattress, my rear end actually sinks all the way to the floor. The coils offer no support and anyone over 125 pounds will sink through when sitting on it. Lying down is slightly better, since the weight is distributed, but it would not be supportive enough to sleep through the night. It feels like a half-inflated air mattress. The fabric on top is very loose. I will be returning it. It might be okay for a child or someone very lightweight who likes a soft, mushy mattress.

Helpful?6GBHSK0X0Y4K13609008031