Hi there, We understand the significance of a working dryer in your household. Let us help you out. Please refer to the resources below to rectify your concerns with your dryer. Click the link and the hyperlinks for tips. The dryer has no heat at all: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149602884, to help our team pull up your information when you message us. Have a great day. -John

Cody, we understand the importance of having a working dryer in your home. Let's get this taken care of. A thermal fuse will blow mainly because of a blocked exhaust vent that prevents hot air from being distributed out of the dryer, causing it to overheat. Follow this guide to help you rectify your concern with your dryer. For reference, please turn to pages 18-19 of the dryer's user manual to confirm if you met the ducting and exhausting requirements for your dryer; pages 30-32 on how to run a vent blockage test, installation check codes, and exhaust dusting guide: https://downloadcenter.samsung.com/content/UM/202312/20231228083929603/OID64646_IB_DV3500C_EN_231222.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147002282, to help our team pull up your information when you message us. Have a great day. -John

Greetings, We understand your disappointment with not having the best experience with your dryer. Let us help. Here is a link to the user manual; kindly go to page 49 for troubleshooting steps for your dryer that displays the error code. User manual. https://downloadcenter.samsung.com/content/UM/202312/20231228083929603/OID64646_IB_DV3500C_EN_231222.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150604434) to help our team pull up your information when you message us. Thank you. -Ricardo

Hello Skye, We recognize the importance of having dependable appliances at home. Let's address this right away. We would love to speak to you to learn more details and determine how we can best assist you with your dryer. Please get in touch with us using the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147413000) to help our team pull up your information when you message us. Thank you. -Kimberly