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Customer reviews for Beautyrest Vaughn Mattress (Available in Medium, Firm, and Plush) for
Beautyrest Vaughn Mattress (Available in Medium, Firm, and Plush)
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4.3 out of 5 stars
stars
98 ratings95 reviews
  1. 5 stars69% (68)
  2. 4 stars13% (13)
  3. 3 stars4% (4)
  4. 2 stars2% (2)
  5. 1 star11% (11)
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Showing 11-20 of 95 reviews
Nov 21, 2025
Reviewer name: Disappointed
1 out of 5 stars
1 out of 5 stars review

Deep dip appeared in firm version after 4-5 months

I purchased king sized firm for back pain. I loved it initially. Added a 1-inch padded (not foam) mattress cover for the perfect amount of cushioning. Sadly, about a month after the 100-day try-out period expired a 2"-3" dip developed. From one 150lb person. It's now 6 months after purchase and the dip/crater is killing my back. So disappointing because I did a lot of research and Serta is a well known brand. Apparently I did not go back far enough in the reviews to see others with the same complaint. Sam's Club white glove delivery and setup was great and arranging the return through Serta was easy. Back to the search ... sigh

Helpful?48DV5USOTI9313608808925
reply from BeautyrestSleepExpert

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at and evaluated. If your mattress is found to be affected by a manufacturing defect, you should be able to get a replacement. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Jan 30, 2026
Reviewer name: MatyC
2 out of 5 stars
2 out of 5 stars review

Don't buy!! Didn't even last a year!

We bought this mattress less than a year ago and already it sinks in where my husband and I sleep. I now wake up each morning with a sore lower back. When I was able to sleep directly in the middle between where my husband and I usually sleep that was the one morning that I woke up without a sore back. I didn't keep the wrapper so I remember being told that I won't be able to return it without the wrapper that it came in. I loved it at first and thought it would be good. I wish I had know the quality wasn't good enough to last even a year. :(

Helpful?48DV5USOTI9313608808925
reply from BeautyrestSleepExpert

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to Sam's Club and filing a warranty claim so this can be looked at and evaluated. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Dec 6, 2025
Reviewer name: Bajo
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfy Cozy

Good quality, even better price…and it's a comfy mattress to boot!

Helpful?48DV5USOTI9313608808925
Oct 14, 2026
Reviewer name: Gregory
3 out of 5 stars
3 out of 5 stars review

not what I expected

The ad shows bed foundation and head board. pretty deicieving

Helpful?48DV5USOTI9313608808925
Mar 5, 2026
Reviewer name: Linda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I really recommend

The best one

Helpful?48DV5USOTI9313608808925
Jun 13, 2025
Reviewer name: Cindy McKenzie
5 out of 5 stars
5 out of 5 stars review

Great sleep 😴

Great bed. Great price. Beautyrest Firm was just right for our back aches. I sleep sound & deep. Great price with Sam's discount too !!

Helpful?48DV5USOTI9313608808925
May 22, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Dents after 4 months

Dispointed. A sink dent/ hole in the middle where I sleep happened after just 4 months. I can't even flip it upside down either. What a waste!

Helpful?48DV5USOTI9313608808925
reply from BeautyrestSleepExpert

Hi there, thank you so much for taking the time to review your Beautyrest Vaughn Mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has developed dents and is sinking, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.

Dec 6, 2025
Reviewer name: Pamela
1 out of 5 stars
1 out of 5 stars review

SAGGY AND UNCOMFORTABLE

this mattress is very uncomfortable. i bought it in April and unfortunately missed the cutoff to send it back. it sags in the middle and the edges are hard.

Helpful?48DV5USOTI9313608808925
reply from BeautyrestSleepExpert

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at and evaluated. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Mar 3, 2026
Reviewer name: Mohabeer S
4 out of 5 stars
4 out of 5 stars review

Just bought it

Going to test it out when my frame arrives

Review from Beautyrest
Helpful?48DV5USOTI9313608808925
Jul 14, 2026
Reviewer name: James L
5 out of 5 stars
5 out of 5 stars review

New Mattress

Beautiful Recharge

Review from Beautyrest
Helpful?48DV5USOTI9313608808925