Hi Deborah, we're bummed to hear this. Our Pull-Ups® are thoroughly tested to be safe and gentle on sensitive skin and we hope that your Big Kid is feeling better. We know that irritation can happen for many reasons, so we'd love to chat further to help find a solution for you and your family. When you get a free moment, give us a call at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). We're eager to help! Thank you.

We're disappointed to hear this, Grace. We know how important it is to have reliable fasteners on every training pant, so we're glad you brought this to our attention. When you have a moment, please connect with one of our specialists by phone at 1-888-778-5587 (M-F, 8AM-5PM CT). So we can best help, please be sure to keep any remaining product or packaging on-hand for when you reach out. Hope to hear back from you soon!