We're very sorry this happened with your purchase. To share your concerns with your delivery order handling, please reach out to the Sam’s Club Team at 1-888-466-3337 for further assistance.Our packages are designed to withstand a certain amount of wear and tear. We do our best to ensure that every product arrives to you in good condition. Even so, plastic packaging may become damaged or break if it's dropped, especially if it lands on a seam or corner. While there can be some occasional damage to our packages during shipping, this is not the norm, and we appreciate you reaching out. Your loyalty is appreciated, and our Swiffer Team would like to gather details to further assist you. Please give us a call at 1-800-214-8734 from 9AM -- 6PM EST Monday -- Friday.