Hello, Thank you for your review and we are sorry to learn that you are having an issue with your product. If you are still within your return period please contact Sam's and they will be more than happy to assist you with a replacement. If you are outside of your return window, This item comes with a five-year warranty that covers any squeaking issues and we'd like to work with you to ensure your satisfaction. Please contact us so that we can assist you. We would like to look into your order. Please contact us by submitting a ticket at support.zinus.com or call us at (800) 613-1225, Thank you.

Hello, We are sorry to hear about the issues you are experiencing with your purchase. If you are still in your 30-day return period with Sam's Club please reach out to them for replacement or return instructions. They can be reached at 888-746-7766, Thank you.