Product is quality....all pieces came wrapped in plastic and are flawless in finish....4 boxes. 1 & 2 are the structure and 3 & 4 are the slats....hardware is blister wrapped with easy identifiers and plenty of extra pieces of each and several drive bits included...direction book was awesome, with detailed drawings and clear instructions, every step was detailed.....I constructed 90% of it myself with just some additional help to stand it up and add the 2 end pieces, once up, 1 person can complete adding the slat top....took me about 4 hours to construct the structure and about another 4 hours today to add the slats, and works as advertised with smooth rotation of the slats from full open to full closed....another nice feature is all the screw in hardware has a drop of loctite added....I still need to move to its final location and use the included concrete anchors to attach to my patio....I have to give this product a ten...I did not have ANY connections that did not line up perfectly, and it zipped right together.

This was definitely not a single person project, needed about 3-4 people to help build this pergola. We were able to complete the build in 1 days and it turned out great! We look how it came out and it does feel like it’s last strong winds (main reason we purchased it)

The set up was easy, just took a few hours. Make sure to wear gloves if you're setting this up in the sun - the Metal gets HOTT! You'll need at least two persons, maybe a third to be the runner for you while installing the long slats. We've had so many compliments on this, it's a nice pergola!

I bought this a month ago. Sturdy and I like the retractable feature. Steel and black adds to the concrete patio. I can have a good outdoor time without worrying the direct sun. I can have half sun and half shade! I can have a good time during rain without getting wet. Love the summer rain time. Kids love it. Highly recommended.

We have had our 14 x 10 Sarasota Pergola for almost a year now. It's been through rain, 80 mph windstorms, and a lot of sunshine, and we have been thrilled. If I could do it over again, I would have hired professional installers. Getting it put together is a two-man job, but securing it to the patio is a job for professionals, or people who really know their construction. I appreciated the clear marking of all the parts - that made assembly easier. the 14 x 10 size is ample for a 10 foot table. But most of all, it's a wonderful addition to our yard, and we love it.

We purchased the Sarasota Pergola 14x10 and also purchased the installation as well. The pergola is amazing! Looks great. High quality steel, Looks incredible in our yard. The installation team that came out were great .. Very professional and seamlessly installed the pergola in just a few hours. Highly recommended

We just landscaped our backyard around the pool. Our landscape architect recommended the Sarasota 10x20 Pergola and after reading the reviews I was sold. I'm 71 years old and I built about 85% of it by myself. I needed help to stand it up and add two beams and two posts. I also had my partner hand me the louvers to avoid going up and down the latter so many times. I used the printed directions as well as the App instructions and it was a breeze to assemble. Every single part fit together perfectly! I highly recommend this pergola for its price, quality of material, beauty, and ease of assembly. You can't go wrong!!!

I bought 10x18 louvered pergola purposely to fit our deck. It looks great but the 18 foot length is probably a bit to long for the way it is made. It does dip in the middle of the gutter and the water flows out of the gutter onto the deck and now TV. I have tried to put shims under one side pillar to help the flow of water but the middle still leaks. How can I address this issue?

I've had decent luck with BYD products in the past, but not this time around. The included bolts are very low quality, and break easily. Also, 3 out of 4 posts had a visible twist. Also some of the pieces could have been attached, saving assembly time for the customer.

Team was very personable and helpful getting the item to me, good communication. My husband and I put this together ourselves (would recommend more people) but it was manageable! It is gorgeous. Quality. Makes my backyard feel cozy like a home, not just a slab of concrete. My dogs love it. I love opening/closing for sun/shade. Every one who comes over asks for a link so they can get one.