Nena, we're truly sorry to learn your son has a rash, and hope he's feeling better very soon. The safety of babies is at the heart of all we do, and we always want to provide your little one with comfort. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. So we can help you further, please call us at (800) 632-7435.

Thanks for taking the time to share your thoughts, and we'll be sure to share them with our team. If we can help with anything further, please feel free to give us a call at 1-800-632-7435.

We're sorry to hear you noticed leaks and that your kiddo is going through that, and we want to help. We understand how frustrating that can be, and we hope your child is feeling better. We hope it helps to know that a great deal of work goes into the development and testing of all our diapers to ensure they're safe for babies. This isn't something we expect, and we'd like to learn more to share this with our Health and Safety Team. When you can, please give us a call at 1-800-632-7435.

We hope your kiddo is feeling better, and we're so sorry to hear that happened. We want to assure you that a great deal of work goes into the development and testing of all our diapers to ensure they're safe, and our diapers are made of inert materials - materials that do not create any chemical reaction. Disposable diapers are primarily made of polymers found in other consumer products like clothing, furniture upholstery, food containers, and paper products. The pH of disposable diapers is comparable to the pH of normal skin, meaning that compared to skin, they are neither acidic (low pH) nor alkali (high pH), so they cannot cause a chemical burn. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to the kinds of symptoms you've told us about, so we'd like to learn more to help further and share this with our team. When you can, please give us a call at 1-800-632-7435.

We understand the frustration, and we are sorry your little one didn't get the leak-proof protection you or we would expect. Size and fit are most important when ensuring your baby has the perfect experience with Luvs, and because babies come in different shapes and sizes, they fit our diapers differently. There may be a different size that works better for your kiddo, and we're happy to help further with this. So we can learn more about your experience and suggest an alternative that may work better. When you can, call our Luvs Team at 1-800-632-7435.