We are sorry that you are not satisfied with the leakage protection of Luvs diapers. To receive a pre-paid card for your purchase price, please send us the original receipt with the purchase price circled AND your name and address printed on the back to the following address within 45 days of your Luvs purchase. Please call 800-782-1293 for questions and for Terms & Conditions. Luvs Money Back Guarantee Dept. AR PO Box 1108 Grand Rapids, MN 55745-1108

We're so sorry to hear your little one went through that, Sammy, and we hope your baby felt better fast. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they're safe for babies. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists, and safety experts through every step of the diaper-making process. It may help to know we add perfume in our diapers because parents have told us they prefer diapers with a soft baby-fresh scent. The perfumes are present at a very low level and have been carefully selected and evaluated to ensure they are non-irritating to the skin and do not cause skin allergy, so we want to assure you that this isn’t something we expect. We'd like to learn more to see how we can help further and share this with our team, so please give us a call when you can at 1-800-632-7435.